Refining and Chemicals Technical Account Manager

Job Description Remarkable people, trusted by clients to design and advance the world. Wood is recruiting for a Refining and Chemical Technical Account Manager within the Automation and Controls group. The position is based in our offices in Baton Rouge (or Lake Charles) LA on a Hybrid basis with regular travel throughout the region as required. Applicants must be authorized to work lawfully in the US without sponsorship from Wood, now or in the future. #LI-Hybrid The Role Directs and guides project growth, development, and delivery performance within the Refining and Chemicals sector, ensuring teams uphold the highest standards of integrity, safety, quality, and performance excellence. Collaborates with functional managers and project managers to ensure appropriate staffing, influences strategic hiring, and develops business plans to support business growth in line with Wood's strategy. Maintains and maximizes long-term customer relationships and commercial returns, while consulting on various challenges impacting customer service and performance. Reporting to the Business Manager of Refining and Chemical in Systems Integration, the Refining and Chemicals Technical Account Manager will be accountable for Automation and Controls business growth and delivery in Refining and Chemicals in the Americas. Our Clients and Projects Designing the future. Transforming the world. Wood Systems Integration, the largest vendor-independent system integrator in the world with proven stability for more than 25 years is looking for you! We have an exciting opportunity for a strong problem solver; an individual capable of thinking outside the box and taking initiative to address technical challenges. The successful candidate has the ability to work effectively and diligently as an individual engineer and team member in front of both internal and external customers. We pride ourselves on solving real-world problems for our clients by providing full engineering, consulting, procurement, and construction services to our customers across the globe. Our automation team works on hands-on projects that span the full spectrum - from small integration projects to Main Automation Contractor programs for large, multi-EPC projects. Join a culture of innovation , pushing the boundaries of what is possible to seek the best solutions for our clients. What we can offer Meaningful and interesting projects delivered to leaders of industry across oil & gas and process industry projects Flexible working arrangements that balance client, team and individual needs. This opportunity is Hybrid in Baton Rouge, LA. Commitment to Diversity and Inclusion across our business with employee networks committed to giving all employees a voice Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market. Flexible benefits package that can be adapted to suit your lifestyle Commitment to continued professional development through development plans tailored to individual needs and interests Global connections with leading industry experts around the world who are shaping the standards of our profession Responsibilities Key Objectives Directs and guides the growth, development and delivery performance across projects in assigned customer contracts within Refining and Chemicals sector. Ensures project teams are working to the highest possible standards of integrity, safety, quality and performance excellence. Works with functional managers, project managers and staffing function to ensure customer projects are appropriately staffed, influencing key/strategic hiring as needed. Develops and delivers business plans in support of Refining and Chemicals business growth, in line with Woods strategy. Maximizes the long-term customer relationship and commercial return by positioning Wood for contract extensions and renewals. Consult on solutions to strategic, contractual, technical, commercial, operational and personnel related challenges which impact on customer service and performance. Maintain operational integrity and excellence, tracking and reporting on performance metrics and steering improvements. Proactively drives and role models collaboration with other Business Managers, Sub-Business Groups in Digital Consulting, Projects and the broader Wood organization. Accountable for maintaining relationships with strategic/key clients (together with Growth & Development) and execution partners and supporting the development of new relationships in line with Wood's strategy. Key Accountabilities Accountable for delivery of contract performance directly focusing on assigned customer contract(s). Typical budgeted revenue targets are set per year (varies by economics, maturity of business, end market trends) Responsible for key clients and / or more complex projects (i.e., clients with strategic requirements or higher revenue and / or headcount) Develops and delivers a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities. Accountable for maintaining positive customer relationship, fostering, and enhancing relationship management with open, honest, and effective communications. Negotiates changes to contract scope or terms with the customer. Follows Change Management process to identify and approve scope, cost and schedule and manages risks. Maintain operational integrity and excellence, ensuring robust governance, subcontractor management, and performance reporting. Work with leadership and peers to improve delivery performance and maximize delivery opportunities throughout wider business where required. Develop and implement a focused strategy at customer level, support bid and tender activity as required and assume responsibility for positioning and new growth opportunities. Understand customer needs beyond the immediate scope and introducing other Wood services to the Customer to grow the overall scope for Wood and add value to the Customer/Asset. Ownership of HSSEA matters across customer contract(s): ensure HSSEA values are always delivered and adhered to, continuously influencing and personally role modelling safety behavioral values. Is a champion and role model for ethical behavior and compliance with applicable laws and policies. Supports the development and growth of people assigned to end-market / customer contract teams, including supporting and allowing development opportunities outside of assigned market/contract(s) Supports recruitment, selection, and development of talent, ensuring effective performance and capability management, acting as a coach/mentor, and encouraging and supporting open and effective communication to optimize delivery of objectives, maximize team performance and achieve continuous performance improvement Qualifications What makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world's most critical challenges. Expected: University Degree (bachelors or masters) in relevant discipline or equivalent combination of qualifications and experience. Knowledge, skills and experience: Track record of successful project/program delivery within relevant industry sectors, end-markets or with known clients. Strong technical background with proven commercial/business development experience. Following experience preferred: Minimum 10ys in technical / project delivery role in area of automation & systems integration, preferably in Refining and/or Chemicals Minimum 5yrs in commercial / business development / customer account management Broad and deep understanding of an applicable industry and strong networking and relationship building capability Proven experience of building and maintaining key client relationships or end-market growth Strong team building skills; motivating people, proactively enabling cross functional best practice The ability to influence and challenge others to behave in ways consistent with the interest of the organization Ability to steer and implement change programs. Both technical and consulting experience centered on: Refining and Chemicals Automation experience including : Strong DCS, SIS, HMI experience: project detailed design work including configuration, testing, and commissioning experience DCS: TDC-3000, Experion PKS, Yokogawa, and/or DeltaV; SIS: Triconex, FSC, Safety Manager Background and hands-on experience with systems platforms, operating systems and the interactions between systems, system hardware and architecture. Virtualization concept familiarity Extensive experience with Front-End Engineering (FEED) phases, implementation, systems testing, start-up and commissioning of automation projects Proficient knowledge of project execution best practices Proficient knowledge of P&IDs and instrumentation/control equipment Working knowledge of Functional Safety processes and deliverables Experience with PLC platforms (Allen Bradley) is beneficial but not required Personal Attributes Results focused with an appetitive for business growth and execution of delivery objectives. Safety focused with an uncompromising approach to risk management. Places the welfare of both internal and customer employees at the top of the agenda. Passionately pursues and supports, demonstrates, and embeds company values. Strong team builder, listens to needs of team/client, and capable of identifying and adopting best practices to engender a spirit of cooperation and energize people towards optimum Excellent interpersonal and communication skills. Pragmatic in approach with ability to balance commerciality with operational excellence. Flexible to respond and adapt to changing internal and external customer needs. Decisive, with ability to make decisions and follow through, ensuring learnings are Customer focused; develops sincere and open relationships with customers, current and potential; listens to customer needs and constantly striving to exceed expectations and add value Strong influencer, negotiator and mediator Entrepreneurial with ability to identify A motivated self-starter, who can self-direct when required, able to use own initiative and have autonomy to make appropriate decisions but also know when escalation is Critical thinker with problem solving abilities Role will have up to 25% travel depending on location/opportunities About Us Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Wood plc