Program Coordinator - Adult Pathways

Why work for the Washington Student Achievement Council? At the Washington Student Achievement Council (WSAC), we are committed to increasing educational opportunities and attainment in Washington. We believe that every person living in the state of Washington should have access to educational opportunities and be encouraged to pursue education or training beyond high school. To achieve our mission, we: Lead statewide strategic planning to increase educational attainment. Administer programs that help people access and pay for college. Advocate for the economic, social, and civic benefits of higher education. Learn more about the work of the Washington Student Achievement Council and our equity statement at At WSAC Our programs and policies work with diverse communities to eliminate barriers to people pursuing education beyond high school. As an employer, we strive to hire, cultivate, and retain a competitive workforce that reflects the communities we serve. We offer flexible/alternative work schedules, wellness activities, and teleworking opportunities. Eligible employees who are new parents or legal guardians can bring their infant (six weeks to six months) when returning to work. Employees have access to tuition assistance and tuition waiver programs. If you have experience advocating for communities of color or other populations experiencing educational inequities—including those directly impacted by the criminal justice system, people who identify as queer, trans, lesbian, gay or bisexual, veterans, and people with disabilities—you are strongly encouraged to apply, even if you do not meet all of the desired/preferred qualifications listed. About the Adult Pathways Division The Adult Pathways Division manages statewide workforce and education programs designed to help adults enroll in and complete postsecondary education and training programs. The division administers conditional scholarship programs, student loan repayment programs, competitive grants, apprenticeship funding programs, and student loan programs, while also supporting policy development and partnerships that strengthen Washington’s workforce. Adult Pathways programs support a wide range of sectors and populations, including healthcare, education, aerospace, Career & Technical Education, registered apprenticeships, and the Washington National Guard. About the Position The Program Coordinator plays a key role in supporting the daily operations of Adult Pathways programs and serving as a primary point of contact for students, families, educational partners, and members of the public. This position provides administrative, technical, and customer service support across multiple programs within the division. Responsibilities include responding to inquiries, reviewing and processing documents, maintaining records, supporting outreach and engagement efforts, coordinating communications, and helping ensure programs operate efficiently and effectively. Program Coordinators are expected to develop a broad understanding of Adult Pathways programs and may provide more focused support to specific programs during peak application or processing periods. This position works closely with Program Managers and may support both virtual and in-person outreach, meetings, and stakeholder engagement activities. What You’ll Do As the Program Coordinator, your responsibilities may include: Provide prompt, professional, and customer-focused support to students, families, educational partners, and the public by phone and email. Respond to inquiries related to program eligibility, applications, enrollment, and participation. Troubleshoot and resolve customer issues using strong problem-solving and communication skills. Review, process, and track applications, forms, and supporting documentation for completeness and accuracy. Maintain electronic records and ensure confidentiality of sensitive information. Assist with outreach efforts, including managing listservs and coordinating mass communications. Support meetings, trainings, conferences, workshops, and stakeholder engagement activities. Draft, proofread, and review materials for grammar, accessibility, plain language, and readability. Coordinate website updates and other communications in partnership with the Communications team. Assist with technical support related to program applications and online systems. Apply and interpret agency policies, state laws (RCWs), state rules (WACs), and federal regulations, including FERPA and HIPAA. Help connect participants with financial aid and related state and federal benefit programs. Support equitable access to programs and services, including coordinating interpreter services for individuals with limited English proficiency. Required Qualifications Experience providing customer service, administrative support, data entry, or office support in a professional environment. Experience communicating clearly and professionally with diverse audiences using plain language and a customer-centered approach. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Ability to interpret and apply policies, procedures, and program requirements. Strong written and verbal communication skills. Experience using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Ability to work independently and collaboratively in a hybrid or changing work environment with limited direct supervision. Demonstrated commitment to equity, diversity, inclusion, and respectful service to people from varied backgrounds and experiences. Strong problem-solving, analytical, and interpersonal skills. Preferred Qualifications The following qualifications are desired but not required: Experience working in higher education, workforce development, public service, or student support programs. Familiarity with state and federal financial aid programs. Experience supporting low-income, first-generation, or historically underserved populations. Experience with records management, document imaging systems, or records retention practices. Fluency or near-native fluency in a language other than English, particularly Spanish. Associate degree and two years of related experience, four years of related experience, or a bachelor’s degree. Experience supporting public-facing programs that require attention to confidentiality, accuracy, and compliance. EEO Statement The Washington Student Achievement Council is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Women, racial and ethnic minorities, persons with disabilities, persons over 40 years of age, and veterans are encouraged to apply. If you need accommodation in the application process or wish to receive this job announcement in an alternative format, please call View phone number on click.appcast.io or email View email address on click.appcast.io. #J-18808-Ljbffr