Solution Specialist

Overview The Solutions Specialist plays a vital role in connecting clients with efficient, tailored logistics solutions at Old Dominion Freight Line. This position combines business-to-business sales, strategic planning, and problem‑solving while fostering lasting partnerships. With a focus on relationship‑building and innovative solutions, this role thrives in a dynamic, fast‑paced environment that values growth and exceptional service. A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his/her territory. The Solutions Specialist must provide responsive customer service and coordinate with operations to exceed their expectations. A Solutions Specialist will serve as the customer’s point of contact through in‑person meetings to help meet their logistical needs. Must have 2+ years in B‑B (Business to Business) sales or equivalent. Responsibilities Travels throughout assigned territory to meet customers in person on a regular basis and cultivates a good relationship with all traffic persons, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence the decision on routing traffic Keep the customer informed of new service points and improvements in company service Assist the customer with obtaining a rate agreement and submit the request to our pricing coordinators through the T-1 Pricing information form Regularly check on major accounts to ensure we are meeting our On‑Time service promises Complete reports of monthly customer activities to identify their current level of business Provide information on rates and rate changes Submit itineraries on a weekly basis for coverage areas to maximize efficiency when visiting customers Maintain a positive relationship with drivers in his/her area and discuss possible leads Communicate customer’s equipment requirements and hours of service to the service center operations Inform the customer of our Speed Service and Expedited abilities Manage transportation and entertainment expenses in an expense report that is submitted weekly Keep a record of your daily sales calls and enter them in our computer system Handle customer complaints through the appropriate channels Qualifications Education: High School diploma or equivalent Experience: 2+ B‑B (Business to Business) sales experience or equivalent Driver’s License and satisfactory driving record (no more than (4) moving motor vehicle violations or chargeable accidents within (3) years, no more than (2) violations in the previous (12) months, and no conviction of DWI, DUI, DWAI within the previous (4) years) Benefits Great Health Benefits including a Zero premium medical plan for employee only coverage Vision & Dental Short Term & Long Term Disability Flex Spending Accounts 401k Retirement plan with company match and additional company annual discretionary match opportunity Life Insurance Wellness Program Tuition Reimbursement for Drivers and Technicians Training and growth opportunities to build a career Ability to advance through our promote from within philosophy National Career Opportunities available at our 260+ service centers EEO Statement Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s). #J-18808-Ljbffr Old Dominion Freight Line, Inc.