Switchboard Operator

Switchboard Operator

Compensation: $13.50 - $16.50 (depending on years of experience)

Summary: The Switchboard Operator answers all incoming calls and is a primary participant during emergency situations. This position also assists Administration with patient mailings.

Principal Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
• Switchboard operations - Answer all incoming calls and direct them to the proper departments/individuals. Assist patients and in-house staff with connecting to an outside operator.
• Provides excellent customer service, i.e., provide driving directions to callers, answering front-line questions and offering assistance as needed.
• Emergency monitoring – Paging of physicians, Patient Services and facilities maintenance staff. Processes emergency code calls with a calm, focused demeanor.
• Process clerical type work in support of the Administration team.
• Participate in the training of new switchboard personnel.
• Responsible for the upkeep of all switchboard related information.

Education/Licensure/Experience:

• Six (6) months or more of customer service experience and use of multi-phone line systems required.

Knowledge and Skills:

• Ability to project a welcoming, informative persona while engaging with patients, providers and staff via telephone
• Ability to work well with providers and other staff
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work