Lead Provider Services Specialist

Child Care Associates is an equal opportunity employer who offers equal employment opportunities without regard to race, color, religion, sex, national origin, age, pregnancy, mental or physical disability, political affiliation, beliefs, protected veteran status in accordance with applicable federal laws, or any other protected class. FT/PT Status: Full Time Position Overview Provide day-to-day supervision, guidance, and technical support to Provider Services Specialists, serving as the first point of contact for staff questions related to job duties, processes, and procedures. Support onboarding and training of new Provider Services Specialists, including delivery of training and collaboration with the Operations Manager to develop, implement, and maintain training materials and onboarding schedules. Monitor staff performance, provide ongoing coaching and feedback, and identify performance trends or concerns; collaborate with the Operations Manager on corrective actions and performance evaluation input. Foster a collaborative, accountable team environment that supports productivity, morale, and professional growth. Liaise between Provider Services Specialists and the Operations Manager to ensure clear communication and timely resolution of issues. Collaborate with leads and managers from other CCMS departments to ensure alignment of processes and continuity of operations. Maintain a small provider caseload and oversee provider lifecycle, including interest, eligibility, enrollment, onboarding, ongoing monitoring and assessment, termination, and offboarding. Conduct provider orientations and site visits to ensure understanding of CCMS program requirements, billing processes, attendance tracking, and parent share of cost. Serve as a point of escalation for complex provider issues, concerns, or compliance questions. Support offboarding of providers who voluntarily exit the program or are terminated due to noncompliance. Conduct and oversee fiscal monitoring for providers, including on-site reviews and documentation validation. Support placement, monitoring, and resolution of Service Improvement Agreements (SIAs), including reviewing progress and recommending removal when compliance is achieved. Work closely with Financial Management Specialists to ensure alignment between provider-reported attendance, billing, and payments. Ensure accurate and timely documentation and data entry by Provider Services Specialists in KinderTrack and other CCMS systems. Review provider updates such as name changes, rate changes, licensing updates, closures, and contact information for accuracy and completeness. Represent Provider Services at community meetings, provider events, and outreach activities as assigned. Remain current on regulatory changes, policy updates, and program requirements. Attend and participate in required training sessions and professional development activities. Other duties as assigned. Associate degree or Child Development Associate (CDA) and a minimum of one (1) year of full-time work experience in child development, child care programs, customer service, or social work. -OR- A high school diploma or equivalent with a minimum of three (3) years of experience in a child care facility. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to learn, navigate, and adapt to new software systems and databases. Strong written and verbal skills, with the ability to interact professionally and effectively with diverse audiences. Must be legally authorized to work in US/TX. Position subject to successful completion of background checks. This position involves frequent field work and travel within Tarrant County. Use of a personal vehicle, a valid driver’s license, and adequate automobile insurance in accordance with state law are required. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position is primarily sedentary and requires prolonged periods of sitting at a desk and working on a computer. Occasional standing, walking, bending, or reaching may be required during the workday. Frequent use of hands and fingers for computer keyboarding, data entry, and handling documents. Ability to communicate effectively in person, over the telephone, and via electronic communication. Vision requirements include close vision and the ability to adjust focus to review documents and computer screens. Ability to lift and carry office materials or files weighing up to 30 pounds on an occasional basis. #J-18808-Ljbffr