Insurance Benefits Coordinator

Benefits Coordinator
Spokane, WA
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Position Overview:

We are seeking a detail oriented and proactive Benefits Coordinator to support our team in delivering exceptional service to our clients. This role is ideal for someone who enjoys working behind the scenes to keep processes running smoothly, is highly organized, and has an interest in employee benefits or insurance operations. As our team continues to grow, opportunities for a path to account management are likely to arise, and we’d love for you to grow with us.

You will have a key role in that growth through renewal processing, client support, and data accuracy, helping to ensure our clients receive timely, accurate, and high quality service.

Compensation: Pay Type - Hourly

• The compensation range for this position is $18.00 - $22.00 per hour , depending on experience and qualifications.

Benefits:

• Health Insurance *QSEHRA - $350 p/m Reimbursement for Medical
• Simple IRA retirement plan
• Paid time off with one week PTO banked upon hire
• Hours: Scheduled Hybrid Full Time (40 Hours p/w)
• Training Hours: Full Time In-Office
• Available: Voluntary Dental, Short Term Disability, Accident, Critical Illness, Life Insurance and Hospital Indemnity insurance

Key Traits for Success:

• Ability to prioritize and complete daily tasks effectively
• Highly detail-oriented and process-driven
• Reliable and consistent in follow-through
• Comfortable working in a fast-paced, deadline-driven environment
• Team-oriented with willingness to support other team members
• Curious and resourceful when researching answers
• Seeking long term employment in a role like Account Management
  
  

You will have a key role in renewal processing, client support, and data accuracy, helping to ensure our clients receive timely, accurate, and high quality service.

Key Responsibilities:

Renewal & Account Support

• Process renewal-related tasks within the agency management system (AMS), including documentation and data updates
• Retrieve and organize Summary of Benefits and Coverage (SBCs) and related materials
• Pull renewal information from carrier websites and internal systems
• Assist in preparing renewal documentation and materials for client review
  
  

Documentation & Coordination

• Creating employee benefit guides
• Coordinate collection of renewal paperwork via tools like DocuSign
• Submit and track documents with insurance carriers to ensure timely processing
• Maintain organized and up-to-date client files and records
  
  

Client & Account Manager Support

• Draft renewal emails and client communications for Account Manager review
• Support Account Managers with day-to-day servicing needs
• Assist with preparing alternative plan option using quoting tools

Service & Research Tasks

• Handle basic service requests such as:
  - Obtaining employee ID numbers
  - Researching coverage details
  - Verifying provider networks and eligibility with carriers
  - Communicate with carriers to resolve routine inquiries

Data Integrity & Operations

• Perform audits of client data and benefits information
• Assist with system cleanup and process improvements to maintain accuracy and efficiency

Qualifications:

Required

• High school diploma or equivalent education
• Proficiency with Microsoft Office and Excel
• 1–3 years of administrative, operations, or customer support experience
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and deadlines
• Clear written and verbal communication skills

Preferred

• Experience in employee benefits, insurance, HR, or a related field
• Familiarity with agency management systems (AMS)
• Experience with quoting tools (e.g., WiredQuote, Benefitter)
• Experience working with carriers or benefits platforms

*A Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) allows small businesses with fewer than 50 employees to provide tax-free reimbursements for individual health insurance premiums and medical expenses. Employers set a monthly allowance, and employees must have "minimum essential coverage" to participate.

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Employment with the company is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable laws. This job posting is intended to comply with all applicable federal, state, and local laws, including pay transparency requirements. Compensation, benefits, and other employment terms may be adjusted based on the candidate’s work location to ensure compliance with local regulations.