Resident Dining Concierge

Job Description

Job Description

Resident Dining Coordinator, Topsfield, MA

At Masconomet Rehabilitation & Healthcare Center, meals are more than food - they're comfort, connection, and an important part of healing. We're seeking a compassionate, organized, and self-motivated Resident Dining Coordinator/Diet Aide to help ensure every resident receives meals that meet their clinical needs while honoring their personal preferences.

What You'll Do

As our Resident Dining Coordinator, you'll become a familiar and friendly face to our residents. You'll spend your day moving throughout the building, meeting with residents, learning their preferences, and ensuring they receive the right meals at the right time.

Key Responsibilities:

• Visit residents to discuss meal selections and complete weekly menus.
• Interview residents and families regarding food preferences, allergies, and cultural or religious dietary needs.
• Follow up with residents who are sleeping, in therapy, or unavailable to ensure no one is missed.
• Build positive relationships while maintaining efficiency and keeping schedules on track.
• Adjust resident meal profiles and menu tickets based on new dietary orders.
• Enter meal selections and dietary information into the computer system accurately.
• Maintain current and accurate resident diet information.
• Prepare production sheets and tally menu selections for the kitchen.
• Assemble meal trays with appropriate beverages, condiments, and utensils.
• Communicate meal needs and special requests to cooks during service.
• Ensure completed meals are placed correctly on meal carts.

What Makes Someone Successful in This Role?

• Pays attention to details.
• Follows up and sees things through, independently.
• Enjoys talking with people and making them feel heard and respected.
• Can gently redirect conversations and stay focused on the task at hand.
• Is comfortable using computers and learns new systems quickly.
• Understands that small actions-like getting someone's meal just right-can make a big difference in their day.

Qualifications:

• High school diploma or GED required.
• 3-4 years of food service experience preferred, ideally in healthcare or senior living.
• ServSafe certification is a plus.
• Basic computer and data-entry skills.
• Excellent communication and customer service abilities.
• Ability to work independently with minimal supervision.
• Ability to remain patient, observant, and respectful in all resident interactions.

Schedule:

• Full-time, 40 hours per week.
• Typically 3-4 weekdays from 9:30 AM to 6:00 PM.
• At least one weekend day required each week.

Benefits:

• Competitive Pay ($17 to $19.70 Hourly)

• Medical, dental, and vision insurance

• Paid time off

• Holiday pay

• 401(k)

Apply today and help make every meal an important part of our residents' healing journey.