Shift Leader

Description Are you ready to take the next step in your career and build the foundation for a leadership role? Tommy’s Express Car Wash is hiring a Shift Leader to support daily operations, train and develop team members, and provide exceptional customer service at our Austin, TX - Ranch Road location. As a Shift Leader , you’ll be stepping into an entry-level leadership role, learning essential skills to prepare for future leadership positions like Assistant Site Leader and Site Leader. You’ll be a key part of ensuring smooth operations, team development, and customer satisfaction. Why Join Tommy’s Express? Full-Time Benefits – Health, dental, vision, paid time off, and more! Incentive & Bonus Opportunities – Earn extra rewards as the company grows! Leadership Development – Gain hands-on experience and training for career growth. Fast-Paced & Fun Work Environment – We work hard, stay organized, and have fun while doing it! Key Responsibilities: Support Site Leadership – Assist the Site Leader and Assistant Site Leader in managing daily operations, helping with hiring, training, and scheduling. Team Development – Lead team meetings, assist in training sessions, and help ensure adherence to processes and procedures. Customer Service Excellence – Handle customer concerns, manage damage claims, and ensure guests have a top-tier experience. Site Maintenance & Compliance – Help conduct weekly site audits, maintain clean and safe work areas, and comply with safety regulations. Technical & Mechanical Support – Learn to diagnose minor equipment issues and assist with troubleshooting and repairs. What We’re Looking For: Leadership Mindset – A team-oriented individual who takes initiative and motivates others. Strong Communication Skills – Ability to lead meetings, train staff, and resolve customer concerns professionally. Problem-Solving & Adaptability – Quick thinker who can shift priorities and troubleshoot challenges as they arise. Tech-Savvy & Organized – Basic knowledge of Excel, tablets, and other office applications. Hands-On Work Ethic – Comfortable working on-site, both indoors and outdoors, in a fast-paced environment. Physical & Safety Requirements: Ability to stand, walk, bend, kneel, and lift items over 50 lbs. Comfortable working with moving mechanical parts, lock-out/tag-out procedures, and ladder safety. All necessary personal protective equipment (PPE) provided. Compensation & Benefits: Bonus Incentives – Be rewarded for company growth and performance! Full-Time Benefits – Health, dental, vision, paid time off, employee discounts, and paid training. Requirements Experience & Qualifications: Experience: 1+ years in a leadership or supervisory role (retail, hospitality, car wash industry preferred). Leadership Potential : Ability to train, coach, and develop employees for operational success. Customer Service Excellence : Strong guest interaction skills with a proactive approach to resolving concerns. Operations & Maintenance: Willingness to learn equipment troubleshooting, maintenance, and compliance procedures. Team Player: Able to work closely with the Site Leader and Assistant Site Leader to execute company policies and improve efficiency. Problem-Solving: Quick thinker who can adapt to challenges and resolve issues efficiently. Physical Requirements: Ability to stand for long periods, lift up to 50 lbs., and work in an outdoor environment. Flexible Schedule: Available to work weekends, evenings, and holidays as needed. Come be a part of something rewarding at Tommy’s Express Car Wash! #J-18808-Ljbffr