Smart Mobility Hub - Tolling Technology Principal Director

We Are:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at Are:A tolling technology leader with deep expertise in electronic toll collection, back-office and roadside systems, multi-lane free-flow (MLFF) technology, interoperability frameworks, and large-scale tolling modernization. You understand how to help agencies and infrastructure operators deploy, integrate, and evolve complex tolling technology platforms while balancing operational performance, financial objectives, customer expectations, regulatory requirements, and cybersecurity considerations. You have led significant technology portfolios, built executive relationships with agencies and vendors, developed market growth strategies, and created high-performing delivery organizations. You are a trusted advisor who can shape complex technology opportunities, mobilize multidisciplinary engineering and consulting teams, and translate tolling industry challenges into practical, scalable solutions. You combine deep technical credibility, commercial acumen, and delivery discipline with a passion for advancing safer, more efficient, and revenue-optimized tolling operations.The Work:Lead the growth and expansion of Accenture's Smart Mobility Hub tolling technology portfolio across North America, with a focus on back-office modernization, roadside systems, and interoperability platforms.Develop and maintain executive relationships with tolling agencies, transportation authorities, state departments of transportation, concessionaires, and infrastructure operators.Originate, qualify, shape, and support closure of strategic tolling technology opportunities, including back-office platform replacements, MLFF deployments, interoperability integrations, and end-to-end system modernizations.Serve as an executive sponsor and delivery advisor for complex modernization programs, providing oversight of outcomes, governance, financial performance, risk, and client satisfaction.Lead and grow Accenture’s customer service operations technology practice within the tolling portfolio, encompassing contact center platforms, CRM systems, self-service digital channels, workforce management tools, omnichannel customer engagement, and AI-powered service automation for tolling agencies and operators.Shape technology offerings across tolling back-office modernization (CSC, violations, collections), roadside and MLFF systems, electronic payment and account management platforms, customer service operations technology, interoperability hubs, revenue assurance, cybersecurity, data analytics, and AI/ML enablement for tolling operations.Build reusable Smart Mobility Hub technology assets, reference architectures, delivery methods, accelerators, tolling platform solution narratives, and industry credentials to accelerate client pursuits.Collaborate across Strategy & Consulting, Technology, Operations, Industry X, Song, and ecosystem partners to create integrated client solutions.Lead industry thought leadership through client forums, conferences, associations, publications, and executive roundtables.Recruit, mentor, and develop tolling technology practitioners — including systems architects, integration engineers, and platform specialists — while strengthening succession planning and technical industry capability.Bring disciplined portfolio management, forecasting, and operational governance to pursuits and delivery programs.Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirementHere's What You Need:A minimum of 12 years of experience in tolling technology, electronic toll collection, transportation systems integration, back-office platforms, roadside technology, or a closely related infrastructure technology field.A minimum of 8 years of experience leading large-scale tolling technology modernization programs, systems integration delivery organizations, technology consulting engagements, or complex multi-vendor implementation programs.Demonstrated experience managing executive client relationships and engaging with C-suite, agency, authority, or senior public-sector leaders.Demonstrated experience shaping business opportunities, strategic pursuits, proposals, or market growth initiatives.Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experienceBonus Points If:You have leadership of major transportation technology portfolios or multi-program delivery organizations with P&L, forecasting, margin, or cash-flow accountability.You have hands-on experience with electronic toll collection technology, commercial or operational back-office systems, MLFF/AET roadside deployments, transponder and license plate recognition systems, interoperability protocols (e.g., E-ZPass, ETAN), violations processing, collections workflow, or revenue assurance platforms.You have experience with public-private partnerships, concessions, design-build, or multidisciplinary system integration programs.You have experience applying AI, machine learning, predictive analytics, computer vision, cloud-native architectures, or enterprise platforms to improve tolling technology delivery, revenue optimization, or operational performance.You have experience leading PMO transformation, ERP adoption, enterprise governance, organizational change, or workforce development.You have active participation or leadership in IBTTA, ITS America, AASHTO, or related transportation industry organizations.You have advanced degree or relevant certifications such as PMP, PgMP, SAFe, or equivalent.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/05/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $163,000 to $413,600Colorado $163,000 to $357,400Connecticut $163,000 to $357,400District of Columbia $173,500 to $380,500Illinois $150,900 to $357,400Maine $138,800 to $304,400Maryland $163,000 to $357,400Massachusetts $163,000 to $380,500Minnesota $163,000 to $357,400New York $150,900 to $413,600New Jersey $173,500 to $413,600Ohio $150,900 to $330,900Virginia $150,900 to $380,500Washington $173,500 to $380,500Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us anemailor speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy StatementAccenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, pleaseclick herefor additional important information.Please read Accenture’sRecruiting and Hiring Statementfor more information on how we process your data during the Recruiting and Hiring process.