Customer Care Specialist

Are you passionate abouthelpingpeoplenavigate important processesthrough exceptional service and support?CookInlet Housing Authority is seeking aCustomer Care Specialistto support applicants throughout the housing application process. In this role, you will provideexcellentcustomer service, guide applicants through intake and eligibility requirements, and help ensure a positive experience for everyone seeking housing services. What’sin It forYou? Competitive salary and benefits package; Compensation: $21.63 – $25.24 per hour (DOE) Medical plans offered through the Federal Employee Health Benefits (FEHB) Program Employer-paid Dental and Vision coverage Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability Generous Paid Time Off (PTO) Accrual& Paid Holidays State of Alaska PERS/SBS Retirement Plusmany other supplemental insurance offerings WhatYou’llBe Doing CustomerService: Provide excellent customer service,creatinga positive and easy experience for all clients. Assistapplicants with application completion, status updates, and answeringgeneral questionspromptly via thephone,electronic inquiries, and walk-ins. Assess client needs and provide information and/or applications for services. ApplicationProcessing: Schedule and manage applicant appointmentsto complete application intake and prescreening process. Verify soft income calculation and determineappropriate waitlist placement. Recommend application approval or denial based on CIHA criteriaguidelinesand notify applicants ofhousingeligibilitystatus. CommunityOutreach: Utilize andmaintaina network of referral resources for client needs. Promote CIHA housing programs and provide referrals toappropriate services. Represent CIHA at informational booths at various events asrequired. WhatWe’reLooking For Thinkyou’vegot what it takes?Here’swhatwe’reafter: Customer ServiceSkills: You’vemastered the art of providing excellent customer service and can communicate effectively both verbally and in writing. Detail-Oriented You can read, analyze, and interpret policies and procedures, related Federal and State regulations, and other compliance-related documents. Tech-Savvy Proficiencyin Microsoft Office suite isa must. CulturalAwareness Ability to interact professionallyand sensitivelywith culturally,andeconomically diverseclientele. Confidentiality You handle sensitive information with careand the highestindustrystandardsforprotection. The Basics Education: An associate degree in business, property management, orotherreal estate-relatedfield. Eligibility processing may be substituted on a year-for-year basis. Experience: Four years of experience working in customer service. Housing or property management experience preferred. Certifications:Preferred;NAHASDA essentials or LIHTC certification training.Ifyou’vegot it,great! If not,we’llhelp you get it. Driver’s License: Current AK Driver’s license. Who We Are We’reCookInlet Housing Authority – we develop, own, andoperatea portfolio of affordable rental housing in theCookInlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing.We are the Tribally Designated Housing Entity forCookInlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community.Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit! CookInlet Housing Authorityprovidesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age,disabilityor genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extentrequiredorpermittedby applicable law. #J-18808-Ljbffr Holland America-Princess (Holland America Dawson City Inn)