Customer Service Specialist

Job Description CUSTOMER SERVICE REPRESENTATIVE South Jersey | $62,000-$72,000 | Full-Time Opportunity HELP BUILD THE NEXT CHAPTER OF OUR SUCCESS STORY We are a financially strong, family-owned custom manufacturer located in South Jersey with an outstanding reputation for designing and manufacturing highly customized solutions for customers throughout North America. No two days are the same. Every project is unique. Every customer challenge is an opportunity to make a difference. As we continue to grow, we're looking for an energetic Customer Success Specialist who enjoys building relationships, solving problems, and helping customers navigate projects from quotation through completion. Every day you'll collaborate with Sales, Engineering, Manufacturing, Finance, and our overseas manufacturing partners to deliver an exceptional customer experience. WHY THIS ROLE MATTERS You'll become one of the most important connections between our customers and our organization. You'll help customers select products, answer technical questions, coordinate projects, solve challenges, and ensure every project is delivered with the responsiveness and professionalism that defines our company. WHAT SUCCESS LOOKS LIKE Build lasting relationships with customers, sales representatives, suppliers, and internal teams. Become a trusted product expert for a highly customized product portfolio. Coordinate customer projects from quotation through shipment. Resolve challenges quickly, professionally, and proactively. Work closely with Engineering, Manufacturing, Sales, and Finance. Help improve processes while creating an exceptional customer experience. WHO WE'RE LOOKING FOR We're looking for someone who enjoys helping people, solving problems, learning new products, and working collaboratively in a fast-paced environment. The ideal candidate is organized, curious, proactive, and takes pride in delivering an exceptional customer experience. 3+ years of B2B customer service, customer success, account support, or related experience. Excellent communication, organization, and problem-solving skills. Technical aptitude and a desire to learn complex products. Manufacturing experience is helpful, but not required. WHY YOU'LL WANT TO JOIN US Competitive salary: $62,000-$72,000 based on experience 401(k) retirement plan Medical, dental, and vision insurance Paid vacation and holidays Professional development and long-term career advancement The stability of a financially strong, family-owned company with ambitious growth plans BUILD YOUR CAREER WITH US This is an opportunity to join a company where decisions are made quickly, ideas are valued, bureaucracy is minimal, and individual contributions have a direct impact on the future of the business. The person who succeeds in this role won't simply manage a department. They will help shape the future of our company. We are looking for someone who wants to build a career. If you are energized by leading people, improving how work gets done, and making a meaningful impact in a growing organization, then we would like to talk to you. Join us as we continue building something special. Company Description Manufacturing Company #J-18808-Ljbffr