Senior Patient Access Representative

Job Summary and Responsibilities

As our Senior Patient Access Representative you will perform patient registration and admitting across hospital access areas including the Emergency Department main registration admitting and payer notification workflows.

Every day you will handle moderately complex registrations involving insurance verification benefits review and communication of patient financial responsibility across varied payers and non-standard workflows flex across access points during high-volume or high-acuity periods serve as an informal resource for less experienced staff and work with internal departments to resolve access issues.

To be successful in this role you will bring solid patient access experience strong insurance knowledge and accountability for relationship-based care our mission and core values.

• Perform patient registration and admitting functions across assigned hospital access areas including Emergency Department main registration admitting and payer notification workflows.
• Handle moderately complex registration and encounter scenarios including insurance verification benefits review and patient financial responsibility communication involving varied payers or nonstandard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exceptionbased issues.
• Communicate detailed patient financial responsibility including estimates and coverage limitations and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points assisting during highvolume or highacuity periods and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows systems use and routine problemsolving without formal supervisory responsibility.

Job Requirements

Required

• High School Graduate General Studies upon hire or
• High School GED General Studies upon hire and
• 1-3 years 1-3 years of experience in patient access healthcare registration or a related healthcare administrative role. upon hire and
• Experience with insurance verification benefits review and/or registration workflows upon hire
• None upon hire

Where Youll Work

Welcome to Saint Joseph London a 150-bed regional hospital founded in 1926. Located on a 52 acre healing environment Saint Joseph London offers private patient rooms that overlook a small lake and healing garden and has been recognized as a Best Place to Work in Kentucky for five years in a row (2020-2024).

CHI Health Saint Joseph is part of CommonSpirit Health a non-profit Catholic health system dedicated to advancing health for all people. With approximately 175000 team members and 25000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians advanced practice clinicians nurses and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2200 care centers serving 24 states.

Required Experience:

Senior IC