Customer Care Representative (Full Time)

Role Summary: As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. Shift options: 10:00am – 7:00pm; 11:00am – 8:00pm; 12:00pm – 9:00pm. Key Responsibilities Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service. Troubleshoot and resolve complex account or technical issues using available tools and resources. Promote Associated Bank products and services that meet customers’ needs. Mentor and train new team members to ensure consistent, high-quality service delivery. Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty. Collaborate with colleagues across teams to improve processes and customer experiences. Uphold compliance with all bank policies, procedures, and regulations. Education & Experience High school diploma or equivalent. Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales. Preferred bilingual English/Spanish proficiency (eligible for competitive language differential). Pay $17.00 – $26.14 per hour. Equal Opportunity Statement We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. Associated Bank is an equal‑opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. #J-18808-Ljbffr Associated Trust Company, NA