General Service Technician

Job Description

Job Description

Position Overview

The Service Technician is responsible for delivering high‐quality repair, maintenance, installation, and customer support services for mobility products and medical equipment. This role requires technical expertise, strong problem‐solving skills, and excellent customer service. Technicians work with a wide range of mobility devices—including scooters, power chairs, lift chairs, walkers, and other medical equipment—ensuring they meet the highest safety and operational standards.

The technician serves as a primary point of contact for customers seeking repairs, routine maintenance, equipment setup, and installation services. We operate with a mission‐driven culture focused on serving seniors, veterans, and individuals with mobility challenges with compassion, reliability, and community‐centered care.

Key Responsibilities

Product Repairs & Maintenance

• Diagnose, repair, and perform preventive maintenance on mobility products including scooters, wheelchairs, lift chairs, ramps, and related equipment.
• Ensure all repairs meet company and manufacturer safety and quality standards.
• Troubleshoot electrical, mechanical, and structural issues.
• Conduct routine maintenance such as battery checks, part replacements, and performance adjustments.
• Contact Tech Support for vendor assistance when needed.

Customer Service & Communication

• Interact directly with customers to assess needs, explain services, and provide recommendations.
• Provide on‐site or in‐home repair services with professionalism and courtesy.
• Educate customers on proper use and care of their mobility equipment.
• Keep customers informed of service timelines, delays, or changes.
• Market services to pharmacies, doctor offices, and new facilities.
• Serve as a compassionate representative supporting seniors, veterans, and individuals with mobility challenges.

Equipment Setup, Installation & Training

• Assemble and install new mobility equipment at customer locations.
• Provide training on operation, safety, and care of mobility devices.
• Install stairlifts, ramps, automotive lifts, and vertical platform lifts.
• Train customers in homes and facilities on installed accessibility equipment.

Inventory, Parts Management & In‐House Operations

• Inspect service van daily to ensure all necessary parts, tools, and equipment are stocked.
• Order and restock parts as needed.
• Maintain organized service vehicles and ensure tools remain in good condition.
• Manage stockroom inventory and maintain an organized in‐house workspace.
• Perform in‐house repairs and assemble products in the shop.

Documentation, CRM Management & Workflow Coordination

• Complete accurate records for all services performed.
• Prepare customer quotes and review pricing with the Owner before presenting to customers.
• Place customer‐approved orders and track turnaround times.
• Maintain communication with the home store regarding work order progress.
• Use CRM to manage work orders, national accounts, scheduling, dispatching, and routing technicians.
• Balance field responsibilities with in‐house operational duties (approximately two‐thirds field, one‐third in‐house).

Safety, Compliance & Professional Standards

• Arrive on time daily in uniform (company shirt, jeans/khakis, closed‐toe shoes).
• Maintain the service van, including weekly washing, oil changes, tire checks, and cleanliness.
• Keep the back work area, showroom, and stockroom clean and organized.
• Follow all safety procedures to ensure a safe work environment.
• Must pass a thorough background check.

Qualifications

• Previous experience in mechanical repair, electrical systems, or mobility equipment preferred.
• High school diploma or equivalent required; technical certifications are a plus.
• Strong mechanical and electrical troubleshooting abilities.
• Ability to use diagnostic tools and repair equipment.
• Excellent communication and customer service skills.
• Ability to work independently and manage time efficiently.
• High attention to detail and commitment to quality.
• Mechanical aptitude with comfort troubleshooting basic electronics.
• Willingness to learn and use CRM systems for scheduling, dispatching, and account management.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Comfortable bending, kneeling, and performing hands‐on work in real home environments.
• Ability to travel to customer locations using a company van.
• Comfortable working in homes, hospitals, clinics, and other environments.

Mobility City of Naperville is proud to be a locally owned father-and-son small business with 40 years of combined experience in healthcare analysis and supply chain engineering. We are passionate to help DuPage and Kane County residents navigate mobility solutions with compassion and confidence. Whether it’s a wheelchair, scooter, lift chair, or repair service, we are committed to supporting the community with reliable products, fast service, and expert guidance that help stay active, independent, and connected

Company Description

Mobility City of Naperville is proud to be a locally owned father-and-son small business with 40 years of combined experience in healthcare analysis and supply chain engineering. We are passionate to help DuPage and Kane County residents navigate mobility solutions with compassion and confidence. Whether it’s a wheelchair, scooter, lift chair, or repair service, we are committed to supporting the community with reliable products, fast service, and expert guidance that help stay active, independent, and connected