Manager, Quality Assurance

Quality Assurance ManagerOnsite – Gurnee, ILWho We Are: PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands, including Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Wright’s, Stone Care International, Urnex, Five Star, and Micro-Scientific, are preferred choices among consumers and seasoned professionals alike.At PBB, we seek to hire employees who bring a level of engagement, drive, and performance that pushes business forward. We work together and are motivated by positive results, while continuously thriving in a scrappy environment. We believe our greatest assets are the talented and passionate employees who are motivated by our purposeful work. Our company may be 60 years old, but the real growth is just getting started.The Role:The Quality Manager is responsible for overseeing quality control of all finished products produced within the factory. This position will lead a cross functional team of 4-6 people to include: chemistry technologist, quality engineers, and quality inspectors to identify, prioritize, and solve quality issues across the business along with developing defect prevention strategies and techniques to ensure we ship customers products meeting their expectation. This role will collaborate primarily with the operations management and R&D teams to develop and lead product and manufacturing related quality improvements. What You Will Do:Manage assigned team members in performance of their duties to include work direction, performance management, training, and career development coachingEstablish and monitor individual and team goals which are aligned with the organization’s business strategies and objectives and ensure the department is properly serving its internal and external customers and meeting defined expectations.Manage quality control of finished products per organizational and customer requirementsUtilize existing data and systems to identify and improve quality performanceLead investigations with material suppliers to identify root cause(s) and corrective action(s)Lead investigations pertaining to field complaints and serve as the main customer contact Develop sustainable quality initiatives to drive compliance from suppliers and OperationsIdentify and recommend process changes to address issues and lead quality training.Maintain files of all executed quality related documents (Batch Records, NCR, C of A, etc.) in accordance with cGMPs. Conduct internal audits of quality control practices to ensure that employees are following procedures correctlyPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What You Will Bring:Bachelors degreeDemonstrated troubleshooting skills and experience conducting root cause analysis and implementing effective corrective actions and the ability to teach othersExpertise with basic manufacturing quality related topics/processes to include: DMAIC, Root Cause Analysis, Statistical Process Control (SPC) and Cause and Effect Analysis. Ability to prioritize responsibilities to produce accurate, professional, and error-free documents on a timely basis.Experience developing and implementing quality control procedures with a factory operationExcellent communication and interpersonal skillsCross functional experience in Operations Management, Process or Manufacturing Engineer or other related disciplines related to manufacturing is a plusExperience using and/or implementing lean manufacturing principles and using Lean Sigma/Six Sigma methodology to improve quality is a plus.Benefits:PBB offers a wide range of benefits because we understand no two employees are the same. We want our employees to feel empowered to set their day up for success, whether that's in the office or remote.What We Offer:Flexible work options (fully remote, hybrid, onsite)Generous paid time offCompetitive salaries and bonus incentives401K company matchCompetitive medical, dental, & vision insurancePet insuranceAnnual fitness stipendUnmatched employee discount on all productsSummer HoursLinkedIn learning membership