Retail Service Specialist

Overview Compensation Pay Range: $14.00 - $18.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums paid in amounts that may vary per hour under specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Responsibilities Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store. Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members adhere to the posted work schedule, approvals for changes/deviations are obtained from management, and clock-in/out procedures are followed. Perform all store opening/closing duties, including day-end procedures, securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and securing delivery vehicle(s) in the designated area. All other duties as assigned. Qualifications Required: Strong communication skills. Ability to obtain RSS Certification. Desired: Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish is highly desired). Benefits Competitive wages & paid time off. Stock Purchase Plan & 401(k) with employer contributions. Starting Day One medical, dental, & vision insurance with optional FSA. Team member health & wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr