Helpdesk Specialist

Job Title Help Desk Specialist Duration 3 months Location Flightline Drive, Lakeland, Florida, United States, 33811 Environment 500‑600 end users and growing 4 different locations. Windows 10, Office 365, Azure (most of the environment is hosted in Azure), Meraki Network (Cisco), PC and MAC Devices, Office 365. Responsibilities Level 3 agent position including taking calls, emails, chats, and managing various queues to assist end users with hardware and software issues. Assist with the configuration, implementation, and administration of domain infrastructure, Meraki networks, Microsoft Azure, O365 Exchange, MS Teams, and SharePoint environments. Assist in documenting and maintaining systems’ baselines and configuration standards. Manage computer and device accountability by location and maintain configuration management over IT systems. Act as point of contact for troubleshooting and remediating discovered server or application anomalies. Diagnose system tickets accurately via phone, remote tools, and on location. Perform tasks associated with help desk tickets for both systems and desktop support issues. Follow‑up with involved parties to research and update any "unknown status" tickets. Perform tasks as an individual contributor and as part of a project team. Work with minimal supervision while maintaining a high quality of service. Other duties as assigned. Qualifications High School Diploma or GED. 3‑4 years of experience working with a helpdesk ticketing system. Experience in Microsoft Windows environment; Mac experience appreciated. Ability to move between different types of support, including on‑site and remote support at multiple locations. Some hardware experience. Advanced knowledge of Windows, Linux, and MacOS Server implementation and administration. Expertise with Windows and Mac desktop environments. Advanced knowledge of Active Directory and Azure AD environments. Experience with PowerShell scripting. Experience with networking (Meraki preferred). Anti‑Virus experience. Surveillance applications, analog and IP cameras, and DVRs a plus. Ability to troubleshoot simple server‑ or access‑related issues. Strong proficiency with MS Office products (Visio, Word, Excel, Project, PowerPoint, Outlook). Flexibility in a dynamically changing environment, acknowledging urgency. Maintain confidentiality and handle sensitive materials. Self‑motivated, detail‑oriented, excellent communication skills. Ability to lift and move up to 50 lbs. Travel 25‑40%. Additional Skills Technically savvy with the desire to grow within the company. Mainly Windows environment (Azure, Windows 10, Office 365, Meraki Networks), iPads, iPhones. Hands‑on experience with PC and MAC devices. General virtual teleconference experience. Additional Requirements Drug test required. #J-18808-Ljbffr