Pre-Legal Collection Specialist Kansas City, MO

Build the Future with Us — EquipmentShare is Hiring a Pre-Legal Collection Specialist We’re hiring a Pre-Legal Collection Specialist at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Pre-Legal Collection Specialist plays a critical role in recovering delinquent accounts by serving as a bridge between the collections and legal departments. This position is responsible for managing accounts that have not responded to standard collection efforts and may be candidates for legal escalation. Primary Responsibilities Communicate with customers regarding accounts receivable and collection matters professionally and promptly. Communicate and follow up effectively with customers and branch personnel. Resolve customer disputes related to outstanding balances using strong negotiation and persuasive communication skills. Conduct risk assessments. Coordinate and document payment arrangements with customers. Handle a high volume of outgoing collection calls to assigned delinquent accounts. Handle incoming calls from customers and internal branches, resolving inquiries and payment issues. Establish and maintain effective working relationships with internal teams and co-workers. Meet individual portfolio, departmental, and company collection goals. Monitor and report on key performance metrics for accounts within their scope of responsibility. Provide training and coaching to collectors on strategies and processes for “hard-to-collect” accounts. Maintain accurate and thorough records of customer interactions and collection activities. Collaborate with legal and collections teams to support pre-litigation account review and escalation processes. Prepare, review, and queue up demand letters. Participate in team meetings and contribute to process improvement initiatives as needed. Perform other related duties and special projects as assigned by management. Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast‑paced, mission‑driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Familiarity with equipment rental, construction, or industrial sectors is required. Proficient in MS Office and/or GSuite tools, including strong Excel and Google Sheets skills. Strong verbal and written communication skills, with the ability to interact effectively and professionally across all teams. Proven ability to navigate multiple systems and technologies efficiently while maintaining engagement with customers. Highly organized with the ability to prioritize tasks, manage time effectively, and meet deadlines. Strong attention to detail and ability to work with accuracy in a fast‑paced environment. Proactive work ethic demonstrating initiative and a self‑directed approach. Ability to learn quickly and adapt to changes in systems, roles, and organizational structure. Comfortable working both independently and as part of a collaborative team. Demonstrated ability to multitask and manage complex information effectively. Flexible and adaptable to the demands of a dynamic work environment. Education and Experience High School Diploma or equivalent is required; an Associate Degree in accounting or a related field is preferred. At least 5 years of experience in Collections required; experience in pre‑legal or pre‑judgment collections strongly preferred. Physical Requirements Must be able to sit for prolonged periods at a desk and work on a computer. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities. #J-18808-Ljbffr EquipmentShare