Traffic Management Specialist

Overview We are seeking a Traffic Management Specialist (TMS) to join our team at the Traffic Operations Center in Asheville, NC. The role will manage traffic congestion on roadways statewide and respond to planned and unplanned traffic incidents, including road work, vehicle crashes, and major adverse weather. TMS use an array of technologies to monitor and detect traffic incidents, prevent and resolve traffic impacts, and interface with emergency responders and the traveling public. Role Description Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios, and other technologies. Determine the appropriate response to traffic incidents by assessing incident characteristics, traffic impacts, available resources, and other factors. Document incident details, response activity, and other critical data in real‑time. Publish incident details on the DriveNC.gov website and create other traveler information to help motorists avoid impacted roadways. Activate electronic roadside message boards to warn motorists of hazardous travel conditions and reroute traffic around affected areas. Actively seek out incident details and relay critical intel to NCDOT and other emergency responders in real‑time. Dispatch NCDOT’s incident management assistance patrol (IMAP) and coordinate with NCDOT field staff, including maintenance and traffic signal technicians. Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts (Blue & Fugitive Alerts). Handle mass intake and output of weather information and roadway conditions during major adverse weather events including hurricanes and tropical storms. Coordinate with DOT agencies from other states and serve as the primary point of contact for NC traffic operations. Research, identify and review planned construction, maintenance, and special events and activities as required. Execute response plans for planned events and unplanned incidents. Perform routine device and system tests to support timely repairs and overall system health. May perform other assignments as the Supervisor may deem necessary from time to time. About You High school diploma (or equivalent); must have completed 90‑day TOC training. Six months of related experience in a dispatch center or 911 operations, or comparable relevant experience. Experience in a position involving public contact and telephone responsibilities. Proficient computer skills. Excellent oral communication and interpersonal skills. Good command of the English language. Professional and courteous manner, able to remain friendly under pressure. Aptitude for geography and maps. Schedule & Compensation • Work second shift (1:45 PM – 10:15 PM). Training lasts 6 to 8 weeks and is administered Monday through Friday mornings. Candidates must be willing to work weekends and holidays as needed. • Expected compensation range: $20.00 – $22.00 per hour. Benefits Medical, dental, and vision coverage. Company‑paid life and short‑ and long‑term disability benefits. Employer‑matched 401(k) with 100% vesting. Employee stock purchase plan. Paid Time Off and flexible work options. Employee assistance program and voluntary benefits. Equal Opportunity AtkinsRéalis is an equal opportunity, drug‑free employer. EOE/Veteran/Disability. Please review AtkinsRéalis' Equal Opportunity Statement. #J-18808-Ljbffr