Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Overview Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery Department: Service • Employment Type: Full Time • Location: BR09- MONTGOMERY, AL • Reporting To: Travis Horton Description Seize the Opportunity: As a Senior Technician, you're not just fixing equipment—you're powering industry, mentoring talent, and driving excellence. WMH offers career growth with 35 years of experience, 11 locations across NC, SC, TN, VA, GA and AL. We invest in training, mentorship, and leadership development. We’re redefining the industry as a full-scale solutions provider delivering automation, fleet technology, and innovation. This role focuses on peak performance, advanced diagnostics, precision repairs, and proactive maintenance, plus leadership and mentoring of technicians. Your Mission: To drive operational excellence with advanced diagnostics, expert repairs, and proactive maintenance, maximizing uptime and efficiency while leading and developing technicians. Key Responsibilities Independence & Field Expertise Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology. Own Your Territory: Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries. Be the Expert in the Field: Deliver on-site service with speed, accuracy, and professionalism. Advanced Diagnostics & Repairs Troubleshoot complex mechanical, hydraulic, and electrical issues. Perform repairs and preventive maintenance to maximize uptime. Maintain WMH and customer equipment through scheduled maintenance, inspections, and safety checks. Lead & Mentor the Next Generation Train and develop junior techs; lead by example. Customer Engagement & Service Excellence Deliver outstanding customer support with expert consultation and technical solutions. Maintain customer communication about service updates and maintenance. Documentation & Compliance Maintain accurate service reports, repair logs, and work orders; uphold OSHA standards and regulatory compliance. The Field Diverse job sites Weather-ready – wet, humid, hot, or cold Exposure to dust and noise Power Up This job is active, demanding presence from standing, walking, bending, kneeling, stooping, and crouching. Lifting/moving items over 50 lbs. Visual requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Skills, Knowledge and Expertise Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries. Technical Expertise: Diesel engines, hydraulics, electrical systems, industrial machinery. Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventive maintenance; forklift certification a plus. Mechanical & Electrical Skills: Diagnose, troubleshoot, repair, and maintain complex equipment. Industry Knowledge: OSHA regulations, equipment compliance, workplace safety. Problem-Solving Mindset: Troubleshooting and critical-thinking skills. Leadership & Mentorship: Ability to train and guide junior technicians. Customer Service Excellence: Strong communication and relationship-building. Technical Proficiency: Diagnostic software, schematics, MS Office, digital work platforms, fleet management systems. Work Ethic & Drive: Self-motivated, detail-oriented, results-driven. Physical Requirements: Ability to lift 50+ lbs, operate in varied conditions, and travel within territory. Valid Driver’s License: Required for company van usage. Perks & Benefits Premium Health Coverage: medical, dental, and vision with HSA & PPO options; company-paid AD&D & life insurance. Exclusive Training & Career Growth: OEM-exclusive and in-house training; leadership development. Time to Recharge: PTO and paid holidays. Competitive pay with performance-based incentives; travel time paid. Tool Allowance (Paid Quarterly) Uniforms Provided & Laundered Weekly PPE & Safety Shoe Allowance Monthly cell phone allowance Company Van, Tablet & Fuel Card; van can be taken home within service area 401(k) match up to 9% + profit-sharing Job stability in material handling industry Work-Life Balance; ongoing professional development; mentorship and advancement opportunities How to Apply The future is calling—ignite yours today. Apply now. #J-18808-Ljbffr