Drain Technician

Job TitleSuperior Comfort Inc. is seeking a dedicated professional for a role that combines technical expertise with customer service excellence.Job DescriptionSuperior Comfort Inc. has been serving Rhode Island and Southern Massachusetts since 2005, providing trusted heating, cooling, plumbing, and electrical services. What started as a small family business has grown into a team of over 50 professionals dedicated to delivering exceptional service, reliable solutions, and long-term comfort for our customers. We combine the stability of a growing company with the supportive culture of a close-knit team.Job ResponsibilitiesDrain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high-pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long-term solutions such as sewer repair, replacement, or preventative maintenance plans.Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.Equipment Care & Safety – Maintain drain-cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.QualificationsExperience – 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain-cleaning tools.Service Software – Experience with Service Titan or similar field-service software preferred.Communication Skills – Strong ability to communicate clearly with customers and team members.Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards.Customer-Focused Mindset – Commitment to delivering high-quality service with professionalism and a positive attitude.Driver's License – Valid driver's license with a clean driving record.BenefitsMedical, Prescription, Dental & Vision Insurance – Comprehensive coverage with minimal out-of-pocket costs.Disability & Term Life Insurance – Added financial protection for you and your family.Matching 401(K) Program – Competitive retirement savings plan.Ongoing Training & Development – Opportunities to expand your drain-cleaning and diagnostic skills.Paid Holidays & PTO – Generous paid time off to support work-life balance.Additional InformationPre-employment background check and drug screening may apply, subject to local laws. Superior Comfort Inc. is an equal-opportunity employer and values diversity in the workplace.