Traffic Monitoring Specialist

Job Description AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit, MI. This is for an overnight shift (9pm-5am) with weekends and some holiday hours required. Position Details Position is based out of client location near downtown Detroit, MI. Updating, and responding to scheduled and unscheduled traffic events and congestion with devices such as closed‑circuit camera TV systems / cameras, detectors, etc. Act as an emergency dispatcher within a call center environment dispatching responders via a two‑way radio system to assist motorists, respond to events and other activities that require timely and efficient responses. Perform data entry functions. Ability to fluently work in multiple PC applications simultaneously. Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations. Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources. Works under direct supervision performing moderately complex technical work utilizing instructions, examples, and results from computer systems. Perform critical thinking functions and assessments and make decisions based upon circumstances. 24/7/365 Environment. Qualifications Minimum Requirements HS + no experience Background and drug/alcohol screening required Willing to work 24/7/365 operation – must be willing to work outside of standard business hours Preferred Qualifications 2 or more years of experience in surveillance and/or CCTV monitoring Strong attention to detail Customer/Client relationship experience Ability to multi‑task Additional Information Sponsorship is not offered for this position Compensation The offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $20 to $22 per hour. Benefits AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well‑being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. Equal Opportunity Employer As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr