Manager Workforce Management

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Job Family: RDA > Talent Insights/Workforce Mgmt

Type: Full time

Date Posted: May 02, 2024

Anticipated End Date: May 17, 2024

Reference: JR114008

Description

Manager Workforce Management

Location: This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. Preferred locations: Altamonte, FL or St. Loius, MO.

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly lngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.

The Manager Workforce Management will be managing Real Time Analysts and Scheduling and Forecasting Analysts.

How you will make an impact:

• Monitors forecasting effectiveness and accuracy at all levels.

• Ensures service levels and productivity goals are met.

• Implements and maintains workforce management platform.

• Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.

• Coordinates all reporting related to workforce management.

• Develops performance indicators and reporting mechanisms to measure operating standards and to facilitate effective decision support.

• Organizes project tasks, structures information collection activities and sets timelines for completion of required tasks.

• Develops and maintains scheduling processes.

• Serves as the resident expert on workforce management software package.

• Participates in long range planning and the formulation of goals.

• Oversees technology and process improvements to ensure the highest-level possible customer satisfaction and cost effectiveness.

• Collaborates with Information Systems staff to design, implement and maintain customer communications systems.

• Develops presentations around project recommendations and implementation and presents them to senior management.

• Completes special projects as needed.

• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

• Requires a BS/BA degree in business, statistics or a related field; at least 2 years in a multi-skilled call center environment; 5-7 years of operations management experience including forecasting, scheduling and real-time operations management; at least 2 years' experience using Workforce Management Software; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Proficiency in workforce management platforms and strong analytical skills. (i.e.: NICE, Tableau)

• Exceptional organizational and managerial abilities.

• Excellent communication skills and ability to collaborate with various stakeholders.

• Detail-oriented with a strategic approach towards problem-solving.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on us.edajobs.com assistance.