Claims Specialist I

Headquarters, 222 E. 5th Street, Tucson, Arizona, United States of America Job Description We’re currently seeking a Claims Specialist I to join our Headquarters team. The Claims Specialist I is responsible for managing and resolving accepted customer vehicle damage claims across Mister Car Wash retail locations. This role focuses on ensuring accurate claim review, thorough documentation, and timely resolution in alignment with company policies and operational standards. The specialist works closely with internal departments to coordinate repairs, facilitate compensation, and support a positive customer experience. While the role does not determine liability, it plays a critical part in evaluating estimates, validating repair scopes, and issuing approvals for accepted claims. This position requires strong analytical and communication skills, attention to detail, and the ability to navigate sensitive situations with professionalism and consistency. What You Will Do Confirm claim acceptance or denial based on internal/field investigation findings. Help the field determine the most appropriate resolution for customer damage claims. Receive, review, and compare customer‑submitted estimates to ensure alignment with accepted damages. Approve repair estimates, or request revisions as needed. Draft and send release agreements when appropriate as a claim resolution. Book and maintain customer rentals during repair. Maintain accurate and detailed claim records in the company’s tracking system. Customer and Stakeholder Communication Serve as a liaison between field teams, vendors, and support departments (AP, legal, etc.). Occasionally communicate with customers on approved claims via email. Process Improvement and Compliance Ensure compliance with internal policies, insurance requirements, and applicable laws. Support audits and reporting efforts by providing accurate documentation and insights. Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary. How You Will Shine Education High school diploma or GED required. Experience Minimum of 3 years of experience in claims handling, customer service, or risk management. Experience in a retail, automotive, or service-based environment preferred. Car Wash experience preferred. Proficiency with Microsoft Office Suite and claims management systems. Licenses / Certification (if applicable) None required; insurance or risk management certifications a plus. Knowledge, Skills and Abilities Proficient in handling sensitive customer claims with professionalism and empathy. Strong organizational and time management skills. Ability to analyze data and identify trends or inconsistencies. Excellent written and verbal communication skills. Ability to work independently and collaboratively in a fast-paced environment. Familiarity with legal and insurance terminology is a plus. Basic understanding of risk management principles. What motivates our team Career Progression with a high growth. Modern office space in the heart of downtown Tucson. On‑site Fitness Gym and Bike Share. Employee Game Room and Lounge. Free Unlimited Wash Club Membership. It’s your time to SHINE! Join the Mister Car Wash team today! Mister Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E‑Verify system nationwide. #J-18808-Ljbffr