QC New Accounts Specialist II

Job Description

Job Description

Job Title

QC New Accounts Specialist II

Banesco USA is seeking a  QC New Accounts Specialist II for our Operations Department.

Primary Job Duties

• Must ensure that all required documentation is provided at the time of the account review and that the information on the documentation is accurate and complete. 
• Verify that all required documentation provided is listed and accepted as per bank policies. 
• Ensure that data is entered accurately and efficiently into designated databases and systems. 
• Double-check data entries and documentation to identify errors and escalate for correction when needed to maintain high data quality. 
• Must review CIF on the bank’s systems to ensure that the system input matches the corresponding account documentation. The review will include, but is not limited to, all CIP for domestic, international, international, personal and business. 
• Collaborate with team members including those in other departments to address any discrepancies or issues promptly.
• Adhere to data security protocols to maintain confidentiality and data integrity.
• Report and if needed, escalate any concerns related to data quality or security to the supervisor in a timely manner.
• Provide support to team members in data-related tasks and projects, especially ones that streamline processes without compromising security.
• Communicate effectively with team members to ensure smooth data flow and address any data-related queries.
• Ability to complete QC reviews within a reasonable and established SLA.
• Ensure that information that is corrected is completed accurately and within a reasonable timeframe.
• Maintain and monitor an exception log for missing, incomplete, or inaccurate account documentation, and follow up with relevant branches or departments until resolution.
• Performs other functions and/or duties as assigned.

Job Requirements:

• Education: High school diploma or equivalent educational qualification. 
• Experience: 2 years in banking operations or retail banking.
• 1 year of account opening experience including Business and Consumer.
• Minimum of 1 year of experience using the Jack Henry Core system is preferred.
• Previous experience with Domestic and International profiles is preferred.
• Strong attention to detail and commitment to accuracy in data entry and auditing.
• Proficient and advanced computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, PowerPoint, Google Sheets, etc.), using spreadsheets and data entry software. 
• Ability to work efficiently in a fast-paced environment with tight deadlines.
• Excellent organizational and time-management skills.
• Effective communication skills, both written and verbal.
• Familiarity with data management tools and software. Knowledge of basic data validation techniques.
• Previous dedicated experience in quality control or auditing is highly preferred.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong knowledge of banking regulations.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills. 
• Strong customer service skills, ensuring satisfaction with both internal and external customers. 
• Ability to be adaptable and flexible to change; comfortable with ambiguity when dealing with new tasks. 
• Strong interpersonal skills, working with integrity and ethically, upholding organizational values. 
• Strong presentation skills to all levels of the organization. 
• Ability to handle multiple assignments concurrently ensuring timely deliverables. 
• Ability to work independently and take initiative in daily tasks ensuring assignments are completed accurately and on time.

Benefits & Perks

• Competitive base salary.
• Paid time off.
• Hybrid schedule.
• 401k with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site Cafeteria.

About Us 

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries. 

As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

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