Claims Supervisor

Claims Team Lead

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place.

The Claims Team Lead oversees the daily operations of a claims unit, ensuring timely and accurate processing of claims in compliance with company standards and regulatory requirements. This role is responsible for managing team performance, providing guidance, and resolving escalated claims issues while driving process improvements and maintaining customer satisfaction.

Key Responsibilities:

• Supervise and manage the daily workflow of the claims team to ensure goals and service standards are met.

• Review and approve complex or high-value claims, ensuring compliance with internal policies and external regulations.

• Provide coaching, training, and regular feedback to claims representatives to enhance skills and performance.

• Monitor key performance indicators and report on team productivity, accuracy, and timelines.

• Serve as escalation point for claims disputes or customer concerns, resolving issues promptly.

• Collaborate with other departments to optimize claims processes and improve customer experience.

• Identify areas for process improvement and recommend or implement efficiency initiatives.

• Ensure documentation and record-keeping meet compliance and audit requirements.

Education and Experience:

• Bachelor's degree in Business, Insurance, or related field preferred; equivalent work experience may be considered.

• 5 or more years of claims experience within the insurance industry, with at least 2 years in a supervisory or lead role.

• Proven experience in managing and developing high-performing teams.

• Strong understanding of claims processes, regulations, and industry best practices.

Certifications / Licenses / Registrations:

• Adjuster license required based on state regulations.

• Industry certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter) are preferred.

Functional Skills:

• Claims analysis and processing

• Team leadership and performance management

• Customer service and conflict resolution

• Knowledge of insurance regulations and compliance

• Process optimization and continuous improvement

• Data analysis and reporting

• Proficient in claims management systems and MS Office Suite

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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