Customer Service Rep_Dispatcher

Job Details Job Location: Pflugerville Office Building - Pflugerville, TX 78660 Position Type: Full Time Job Category: Customer Service Support Lauren Concrete by providing a “World Class Experience” within Customer Service Department. Dispatching of trucks in accordance with customer needs including scheduling and order-taking as needed.Responsible for providing a high level of customer service and delivery productivity. Job-Specific Functions Ensure compliance of company safety regulations and policies Dispatch trucks in accordance with customer needs. Provide a high level of customer service. Communicate with customers, plant operators and truck drivers. Coordinate scheduling with customer service representatives and operations Efficiently and productively allocate resources across the day. Other Functions Support a positive and productive work environment and demonstrate a positive example for others. QualificationsKnowledge Concrete production Concrete delivery Concrete scheduling Concrete dispatch Concrete placement Skills Quick to assess a situation Decisive in problem solving Vision: Ability to read computer screens Speech/Hearing: Ability to communicate via telephone Manual Dexterity: Ability to operate computers and radios. Physical Mobility: Ability to sit, stand, walk, and climb stairs. Computer Skills: Experience with CommandBatch, CommandConcrete (dispatch), CommandOptimization, and TrackIt is preferred. Microsoft Office (including Excel, Word and Outlook). Ability Represent Lauren Concrete in a professional manner in a variety of settings and circumstances Understand complex functions, procedures, and processes Express oneself clearly and concisely Accept responsibility for quality and accuracy of personal work Strong attention to detail and effective interpersonal skills Must be able to multi-task in a high stress, fast paced environment Ability to work flexible shifts including nights, weekends, and overtime. Ability to perform job functions with minimal supervision Education/Experience One year of dispatching and customer service or similar or related experience. Valid State of Texas driver’s license required along with a “violation-free” Department Motor Vehicle record, valid automobile liability insurance policy that meets or exceeds required limits of liability coverage. #J-18808-Ljbffr Lauren Concrete