Reservations/Front Desk Agent

Front Desk Agent / Reservations Agent, Vacation Rental & Hospitality
Panhandle Getaways

Location: Panama City Beach, FL (On-site, local candidates only)
Job Type: Full-Time | Front Desk, Reservations, Guest Services
Pay: $16 to $20 per hour, based on experience

About Us

Panhandle Getaways is proud to be recognized as one of the Top 50 Vacation Rental Property Management Companies in the World by Rentals United. We manage over 900 short-term vacation rental properties along the Florida Panhandle, including Panama City Beach, 30A, Destin, and the Forgotten Coast, delivering exceptional guest experiences while maintaining strong relationships with our homeowners.

We hold an A+ rating from the Better Business Bureau and a 4.7 star Google rating. We take pride in providing high quality service and building a team that reflects that standard.

Role Overview

We are hiring a Front Desk Agent and Reservations Agent to join our guest services team in Panama City Beach. This is a hospitality and hotel style front desk role focused on vacation rentals rather than a traditional hotel property, so experience in short term rentals, hotels, resorts, or resort management is all relevant background.

You will be the first point of contact for guests, both in person and by phone, and you will play a critical part in driving bookings, managing reservations, and delivering a high quality guest experience. You will work in a fast paced environment handling reservation calls, guest inquiries, booking modifications, and issue resolution, while coordinating with internal teams to keep operations running smoothly.

What You'll Do

• Answer inbound reservation calls and respond to guest inquiries promptly and professionally
• Assist guests with booking, modifying, and managing vacation rental reservations
• Provide excellent customer service before, during, and after guest stays
• Resolve guest concerns efficiently while maintaining a calm, professional demeanor
• Process payments and keep reservation records accurate in company reservation and property management systems
• Check out customers purchasing items from front desk and general store areas, handling transactions accurately and efficiently
• Coordinate with housekeeping and maintenance teams to support guest needs
• Maintain strong attention to detail in all guest communications and bookings
• Uphold company policies, procedures, and service standards at all times

Qualifications

• High school diploma or equivalent required
• 1 to 2 or more years of customer service, hotel, hospitality, or reservations experience preferred
• Experience in short term vacation rentals, hotels, or resorts strongly preferred
• Strong communication and problem solving skills
• Highly organized and detail oriented
• Ability to multitask and perform well in a fast paced, high call volume environment
• Comfortable using reservation systems, property management software (PMS), and payment platforms
• Professional, positive, and team oriented attitude
• Ability to handle high call volume and guest interactions with confidence

Schedule

• Full-time
• Weekend availability required
• Shift options:
  • 7:00 AM to 3:00 PM
  • 3:00 PM to 11:00 PM

Compensation & Benefits

• Pay: $16 to $20 per hour, based on experience
• Health, dental, and vision insurance
• Generous 401(k) match
• Paid time off and holidays
• Competitive pay with growth opportunities
• Stable, locally owned company with strong community roots
• Work with one of the largest vacation rental portfolios in the area, over 900 homes
• Supportive, fast paced team environment