Automotive Service Concierge — Customer-First Advisor

Description As a Toyota Service Advisor , your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities: Customer Interaction : Greet customers and assess their service needs. Listen carefully to customer problems and concerns. Set and manage expectations regarding service delivery. Service Coordination : Arrange appropriate service and repairs based on customer requests. Estimate costs and completion time for repairs. Verify insurance information. Conduct inspections and test drives. Additional Services : Recommend additional services based on customer needs. Provide detailed explanations of necessary repairs and cost estimates. Obtain approval from customers for additional work. Customer Satisfaction : Ensure prompt, courteous, and effective service. Communicate with customers about the status of their vehicle repairs. Requirements To become a Toyota Service Advisor , you’ll need a combination of qualifications and skills. Here’s what you should aim for: Education and Certification : A high school diploma or GED is typically required. Vocational training in automotive technology or an associate degree with a focus on service operations. ASE certification preferred Minimum 1 year service advisor experience Mechanical Knowledge : Develop a thorough understanding of auto repair and maintenance. Familiarity with Toyota systems and process Customer Service Skills : Strong communication skills are essential. Be client-oriented, organized, and attentive to detail. Prioritize customer satisfaction and effective service delivery. Sales and Computer Proficiency : Basic computer skills are necessary for managing service records and communicating with customers. #J-18808-Ljbffr Westpark Automotive Company Inc