Access Representative - Emergency Department

Access Representative - Emergency Department

Southern Pines, NC $32,089 - $42,099 a year

Full Time

Summary:

The Access Representative plays a vital role in registering all patients in both adult and pediatric emergency departments. This position involves completing the registration process for emergency patients and managing direct admits to the emergency department. Additionally, the representative collects patient liabilities upon discharge.

Education:

Medical Terminology certification is required within 90 days of employment.

Experience:

One to two years of insurance or clerical experience in a hospital or medical office setting is preferred. Familiarity with insurance processes and payment collection is advantageous. Proficiency with Microsoft Windows and basic computer functions is necessary.

Requirements:

Ability to type and perform data entry efficiently to meet departmental productivity standards. Excellent verbal and written communication skills are essential. Demonstrated customer service skills with diverse populations are preferred. Strong critical thinking, problem-solving, and multitasking abilities are required to handle the dynamic needs of patients, families, and visitors. Flexibility to rotate shifts and days off may be necessary.

The role requires good oral communication, vision, and hearing to collect information accurately. Dexterity to operate office equipment and the ability to sit or stand for extended periods are needed. The work environment has low to moderate noise levels. Tasks include answering phone calls, extensive use of computers and business machines, and physical activities such as bending, reaching, pushing, pulling file drawers, transporting patients, and assisting with baggage. Regular lifting of up to 10 pounds, frequent lifting up to 25 pounds, and occasional lifting up to 50 pounds are expected.

This position serves a regional healthcare network in the Southeastern United States, providing compassionate and patient-centered service in a busy emergency department setting.