Conference Services Manager

Posted Monday, August 17, 2026 at 5:00 AM Omni Frisco Hotel at the Star The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events. This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders. Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star. The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city. Overview The Conference Services Manager will facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the resort, ensuring that all information has been communicated correctly. Responsibilities Prepare resumes for groups ten (10) days prior to group arrival and review all details in the weekly Staff Meeting. Adhere to the Catering and Conference Services Department’s standard operating procedures. Help establish and maintain the hotel’s marketplace position at the city’s most elite venue within social and corporate communities. Follow the specific standard operation procedures for all staff to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol. Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments. Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met. Generate high revenue yielding business for all contracted rooms, function space, and catered events. Conduct pre- and post-conference meetings when it is agreeable with the client. Ensure that all current and future client accounts are serviced in accordance with hotel standards. Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments. Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time. Adhere to selling policies as set forth by the Director of Sales and Marketing. Remain available to hotel managers while on property. Be aware of departmental revenue and upsell at every possible opportunity. Participate in all regular and operational meetings as required. Qualifications Flexible work hours include weekends and holidays to meet the demands of a 24-hour operation Must have a minimum of 3-5 years’ experience inconference services, preferably as manager at a large convention hotel Appropriate, professional appearance and presentation Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems Experience in citywide conferences required Luxury or upper-upscale experience preferred Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions Excellent written and verbal communication abilities CMP or similar industry designation preferred Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr