Customer Experience Coordinator (Per Diem) - San Diego, CA (Otay Ranch)

THE JOB

As a Customer Experience Coordinator at VEG, your role is to define the customer's experience through service, focus, and participation—so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, you conduct yourself professionally in both demeanor and presence, finding ways to say YES and putting pets and customers' experience above all else.

WHAT YOU'LL DO

Greet every customer with warmth and urgency, whether in person, over the phone, or online. Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly. Deliver personalized, memorable experiences—always looking for creative ways to say "yes" to customer needs. Listen with empathy, resolve concerns quickly, and anticipate issues before they escalates. Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end‑of‑life decisions. Process payments accurately while protecting personal and financial information. Follow up with customers after visits to check on their pet's care and strengthen relationships. Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital.

WHAT YOU NEED

2+ years of experience in a customer service role. Advanced proficiency in computer programs and practice management software. Highly organized, with strong attention to detail. Strong communication skills; able to interact positively with anyone and everyone. The ability to multitask and thrive amid chaos. High emotional intelligence, able to read a room and plan and act accordingly. Adaptable and amenable in high‑stakes environments. Problem‑solving skills and a focus on innovation. Must be willing to work in a noisy environment with strong or unpleasant odors. Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs. Work well in a fast‑paced environment with people from all backgrounds and different personality types.

WHO YOU ARE

Empathetic, instinctively taking a people‑centric approach, whether supporting your colleagues or making an effort to understand different perspectives. Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's accomplishments. Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long‑term, impactful results. Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge.

HOW WE INVEST IN YOU

Competitive compensation: pay range is $19‑$29 and based on experience. Flexible work schedules to support your life outside of work. Generous employee referral program, so our awesome people can bring in more awesome people. And the little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you’re hungry. #J-18808-Ljbffr VEG ER for Pets