Front Office Associate

Overview Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Front Office Float in Lonetree (Skyridge Medical Center Campus). We realize that it sounds cliche but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment. No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help. Salary Range: $19.500-$24.00 Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance Responsibilities This position will cover all front office duties to include scheduling, reception, operator, and Patient Financial Counselor. Scheduler: Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR). Collects co-pays, deductible and other out of pocket amounts at time of visit. Arranges for patients to have financial counseling as needed. Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice. Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required. May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed. Receptionist/Operator: Greet patients and visitors, acting as a support and resource during their time in the front office Obtain all appropriate forms, insurance cards, and identification cards and audit for completeness Update patient demographic and insurance information and ensure proper referrals are in place Work closely with the Patient Financial Counselor to collect co-pays, deductibles and other out of pocket fees at the time of visit Support the document control function by scanning and attaching documents into the electronic medical record Demonstrate an understanding of patient confidentiality to protect the patient and clinic Follow policies and procedures to contribute to the efficiency of the front office Answer incoming calls and route as appropriate Patient Financial Counselor: Ensure all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner. Perform insurance verification process on all third party payers. Obtain initial and subsequent pre-authorization for services and surgeries. Re-verify benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensure appropriate signatures are obtained on all necessary forms. Utilize the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required. Perform financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements. Qualifications High School diploma or equivalent required. Position requires at least 3 year office experience, medical office required. Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus. Experience working in a practice management system with insurance forms and appointment scheduling preferred Excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team High level organization, attention to detail and prioritizing required All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public. Candidates will be required to show proof of being vaccinated against influenza upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. #J-18808-Ljbffr