Referral Coordinator

Referral Coordinator The Referral Coordinator facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Reports to: Office Manager FLSA: Non-exempt Job Requirements Minimum Education High school diploma or equivalent - Required Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) Minimum Work Experience 2 years Medical Office experience Preferred Experience with Medical Referrals Preferred Essential Functions Processes all insurance referrals and/or pre-certifications. Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care. Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office. Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests. Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration. Greets visitors and communicates with patients and providers. Nonessential Functions Performs other duties as assigned Functional Demands Populations Served Does not treat or care for patients. Neonate ( Infant ( Early Childhood (1 year and Late Childhood (5 years and Adolescent (13 and Young Adult (17 to Middle Adult (30 years to Older Adult (>60 years) Protected Health Information Type of Protected Information Accessed: Demographic Clinical Insurance Financial Complete Medical Record Bloodborne Pathogens Exposure While performing this job, occupational exposure is not present for all employees Physical Requirements - Physical Dexterity and Effort: Rarely Bending/Stooping rarely, occasionally, frequently, constantly Climbing rarely, occasionally, frequently, constantly Keyboard Data Entry rarely, occasionally, frequently, constantly Kneeling rarely, occasionally, frequently, constantly Lifting/Moving Patients rarely, occasionally, frequently, constantly Reaching rarely, occasionally, frequently, constantly Repetitive Foot/Leg Movements rarely, occasionally, frequently, constantly Repetitive Hand/Arm Movements rarely, occasionally, frequently, constantly Running rarely, occasionally, frequently, constantly Sitting rarely, occasionally, frequently, constantly Squatting rarely, occasionally, frequently, constantly Standing rarely, occasionally, frequently, constantly Walking rarely, occasionally, frequently, constantly Pushing / Pulling: 0-25 lbs. rarely, occasionally, frequently, constantly Pushing / Pulling: 26-75 lbs. rarely, occasionally, frequently, constantly Pushing/Pulling: over 75 lbs. rarely, occasionally, frequently, constantly Lifting/Carrying (non-patient) : 0-25 lbs. rarely, occasionally, frequently, constantly Lifting/Carrying (non-patient) : 26-75 lbs. rarely, occasionally, frequently, constantly Lifting/Carrying (non-patient) : over 75 lbs. rarely, occasionally, frequently, constantly Visual Acuity, Hearing and Speaking: Rarely Audible Speech rarely, occasionally, frequently, constantly Hearing Acuity rarely, occasionally, frequently, constantly Smelling Acuity X rarely, occasionally, frequently, constantly Taste Discrimination X rarely, occasionally, frequently, constantly Vision: Depth Perception rarely, occasionally, frequently, constantly Vision: Distinguish Color X rarely, occasionally, frequently, constantly Vision: Seeing Far rarely, occasionally, frequently, constantly Vision: Seeing Near rarely, occasionally, frequently, constantly Biological: Rarely Biohazardous waste/ hazards rarely, occasionally, frequently, constantly Blood and/or bodily fluids rarely, occasionally, frequently, constantly Communicable diseases/pathogens rarely, occasionally, frequently, constantly Chemical: Rarely Asbestos or lead rarely, occasionally, frequently, constantly Cytotoxic Chemicals rarely, occasionally, frequently, constantly Dust rarely, occasionally, frequently, constantly Hazardous Chemicals rarely, occasionally, frequently, constantly Gases/Vapors/Fumes rarely, occasionally, frequently, constantly Hazardous Medication rarely, occasionally, frequently, constantly Latex rarely, occasionally, frequently, constantly