IT Helpdesk Specialist

Job Summary

We are seeking an IT Helpdesk Specialist for a temp-to-hire opportunity in Columbia, SC. This role supports a high-volume, 24/7 service desk environment providing Tier 1 technical support, password resets, incident management, and request fulfillment for a large statewide user base.
This is a strong opportunity for a customer-focused IT professional who enjoys solving technical issues, communicating clearly, and working in a structured support environment. 

- Pay rate: $18 to $20 per hour.

- Job type: Temp-to-hire.
- Location: Columbia, SC, Broad River Road area. | ON SITE.

- Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.| 1hr lunch break
- Post-training schedule: Rotating schedule that may include Monday through Friday, 8:00 a.m. to 5:00 p.m., and Tuesday through Saturday, 8:00 a.m. to 5:00 p.m.
- Holiday rotation required for 13 holidays per year, totaling 26 shifts.

Key Responsibilities
- Provide Tier 1 technical support for customers through phone, email, chat, electronic communication, and in-person channels.
- Troubleshoot and resolve hardware, software, application, password, and network connectivity issues.
- Manage incidents and service requests by diagnosing problems, resolving issues when possible, and escalating appropriately when needed.
- Document all support interactions accurately using service desk tools and established procedures.
- Maintain current knowledge of enterprise technology services, internal processes, and available knowledge base resources.
- Update and maintain procedural documentation for internal and external users.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills
- Provide Tier 1 service desk support for a large enterprise user base.
- Perform password resets, incident management, and request fulfillment.
- Troubleshoot hardware, software, application, and network connectivity issues.
- Document service interactions and escalate unresolved issues according to procedure.

- 3 to 5 years of IT helpdesk, service desk, technical support, or related experience.
- Strong customer service skills with the ability to communicate clearly and professionally.
- Experience supporting users by phone, email, chat, or other electronic communication channels.
- Ability to diagnose technical problems and follow troubleshooting procedures.
- Familiarity with incident management, ticketing systems, and knowledge base resources.
- Strong documentation skills and attention to detail.
- Ability to work a rotating schedule, including Saturdays and assigned holidays.
- Professional, dependable, and comfortable supporting a high-volume service desk environment.