Client Services Specialist

Front Office Customer Service Rep

We're New Horizon Kennel, and we're hiring an experienced and knowledgeable Front Office Customer Service Rep to join our team in Port Byron, IL! Whether you're looking for a part-time role or a rewarding full-time career, we have something to offer you. Keep reading to learn more and see if you'd be a good fit!

Compensation:

Pay: $18.00 - $20.00/hour (starting rate)

Schedule & Availability:

We offer both full-time and part-time positions with schedules created in advance.

Full-Time Availability:

Candidates must be available within the following operating hours as needed:

• Monday – Friday: 7:30 AM - 6:30 PM

• Saturday: 8:00 AM - 6:30 PM

• Sunday: 3:00 PM - 7:00 PM

Part-Time Availability:

Part-time team members typically work 20–30 hours per week, with shifts scheduled in advance within the following timeframes:

• Monday – Saturday: 7:30 AM to 12:30 PM or 1:30 PM to 6:30 PM

Please note: For both full- and part-time positions, schedules vary from week to week based on business needs. While you will not be scheduled for every day or shift listed above, flexibility and availability within these timeframes are important to support the team and provide excellent care.

Weekend availability is required for this role. During peak periods, including the days surrounding holidays, and other busy seasons, full availability is expected to support our team and provide the highest level of care for our clients during high-volume times.

Benefits:

• Health insurance (for full-time employees)
• Dental and vision insurance
• A retirement plan with Employer match
• Paid time off (PTO)
• Employee discounts
• Professional development assistance

You'll thrive as our Front Office Customer Service Rep if you enjoy:

• Welcoming clients and pets with professionalism and warmth
• Answering phones, emails, and client inquiries
• Scheduling appointments and services accurately
• Maintaining and updating client and pet records
• Processing payments and managing client accounts
• Communicating clearly with team members to support daily operations
• Helping ensure the front office remains organized, efficient, and client-focused
• Providing support during busy periods while maintaining accuracy and professionalism
• A fast-paced role that requires professionalism, multitasking, accuracy, and a calm, client-focused approach during busy periods.

You might be a match if you have...

• 2+ years of front office, customer-facing experience
• 2+ years of experience using Microsoft applications, including Excel
• Ability to sit, stand, walk, bend, and lift up to 50 lbs. as needed
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Strong critical thinking skills and time management abilities
• Experience in pet care, boarding, grooming, veterinary, or service-based scheduling environments (preferred)
• Associate's degree or equivalent professional experience (preferred)

Here's a glimpse of us:

In operation since 2012, we have a stellar reputation in our community and the surrounding region as a modern pet care facility committed to quality services and excellent care for dogs and cats. We uphold the highest standards and do our utmost to provide a safe, comfortable, and engaging environment. Our high-performance services include grooming, lodging, training, enrichment playgroups, and more! We're not only a great place for pets to play but a great place for animal lovers to work. We offer competitive pay, great benefits, career development opportunities, and a positive work culture. Join us!

Apply now! Our initial application is easy and mobile-friendly. Apply for a full- or part-time position today; we're excited to hear from you!