Automotive Service Advisor

Automotive Service Advisor

Winslow Ford is a trusted Ford dealership serving Winslow and the surrounding Arizona communities. Our service department is built on clear communication, honest recommendations, and getting the job done right the first time. We are looking for a Service Advisor who knows how to take care of customers while keeping the shop moving efficiently.

Job Description

Winslow Ford is seeking a motivated Service Advisor to join our service team. This role is responsible for managing customer service visits from write up to delivery, maintaining clear communication throughout the repair process, and ensuring customer satisfaction. The ideal candidate is organized, confident, and comfortable working in a fast paced service environment.

Pay

• Up to $60,000 per year based on previous experience and qualifications.
• Performance based bonuses available.

Job Type and Schedule

• Full time
• Day shift
• Monday through Friday with rotating Saturdays

Work Requirements

• Ability to commute to Winslow, AZ required
• In person, on site position

Responsibilities

• Greet customers and write up service repair orders accurately
• Listen to customer concerns and recommend appropriate maintenance and repairs
• Provide clear estimates and obtain customer authorization
• Communicate repair status and updates in a timely manner
• Coordinate with technicians to ensure repairs are completed as promised
• Review completed work with customers at vehicle delivery
• Promote maintenance services and warranty coverage when appropriate
• Maintain accurate customer and repair documentation
• Support CSI performance and follow up on customer feedback

Qualifications

• Previous service advisor or automotive customer service experience preferred
• Strong communication and customer service skills
• Ability to manage multiple repair orders at once
• Comfortable working in a fast paced dealership environment
• Basic automotive knowledge or willingness to learn
• Valid driver's license and clean driving record
• Strong computer skills and familiarity with dealership systems

Why Join Winslow Ford

• Stable dealership with strong community roots
• Supportive service leadership and team environment
• Opportunity for career growth within the service department
• Consistent workflow and clear processes

Benefits

• Health, dental, and vision insurance
• 401k with company match
• Paid time off and holidays
• Paid training and development opportunities
• Employee discounts on vehicles, parts, and service

Equal Opportunity Employer Statement

Winslow Ford is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.