Customer Care Specialist

Customer Care Specialist (Call Center) Location: Lyndhurst, NJ (Hackensack area) Pay Rate: $22.00+/hour (based on experience) Schedule: Full-time, 40 hrs/week. Multiple shifts available (see below). Alternating weekend coverage required. Holiday hours may apply. Job Type: Temp-to-Hire Work Setting: On-site Position Overview We’re seeking a professional, customer-focused Customer Care Specialist to deliver a high-quality experience in a fast-paced support environment. You’ll assist customers across multiple channels, resolve issues efficiently, process orders accurately, and represent the brand with excellent phone etiquette and attention to detail. Key Responsibilities Support customers via phone, email, and chat (as needed) Resolve customer questions and concerns with professionalism and empathy Process orders, updates, and changes accurately according to procedures Provide order status, product/service information, and general support Document interactions clearly and maintain accurate records Identify solutions, follow through to resolution, and escalat when appropriate Look for opportunities to recommend products or services when it fits the customer’s needs Partner with internal teams to ensure a seamless customer experience Available Shifts 8:15am–4:45pm 9:30am–6:00pm 10:00am–6:30pm 11:15am–7:45pm Holiday hours may include: 12:45pm–9:15pm Qualifications 1–2 years of customer service/call center/retail support experience (preferred) Strong verbal and written communication skills; excellent phone etiquette Comfortable navigating multiple systems and basic Microsoft Office (Outlook/Excel) Strong problem-solving, organization, and multitasking skills Weekend availability required; bilingual is a plus About Integrity Staffing Solutions Opportunity is everything. At Integrity, we connect great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. Integrity Staffing Solutions is an Equal Opportunity Employer. #J-18808-Ljbffr Integrity Staffing Solutions