Personal Lines Customer Service Agent

Job Description

Job Description

Join YMI Insurance, a locally-renowned insurance company dedicated to providing exceptional customer service. As a Customer Service Representative, you'll be based in our Allentown office, working alongside a team that values teamwork and collaboration.

We believe in creating a positive and inviting environment where our employees can thrive.

In this role, you will be the first point of contact for our customers, addressing their questions and providing prompt and accurate solutions. You'll handle a variety of customer service tasks, including answering phone calls, responding to emails, and assisting with policy-related matters.

To excel in this position, you should have a friendly personality and strong problem-solving skills. We value individuals who are proactive, detail-oriented, and able to work effectively in a fast-paced environment. If you're passionate about customer service and are interested in contributing to a company that prioritizes employee growth and client satisfaction, YMI Insurance is the place for you!

Annual Base Salary + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Time Off (PTO)

• You will be expected to educate and advise clients on the policies that are best suited to their personal needs.
• With your excellent relationship-building talents, you will help clients round out their accounts and maintain client retention and satisfaction.
• With your keen attention to detail, you will update client information and assist clients with policy changes.

• An Active PA Property & Casualty License is preferred.
• Detail-oriented with the ability to prioritize and multitask.
• A team player who is self-motivated with a positive attitude.
• Excellent written and verbal communication skills and the ability to think critically.