Bilingual Eligibility Specialist Trainee/I/II

Salary: See Position Description
Location : Moreno Valley
Job Type: Regular
Job Number: 26-15922-02
Department: RUHS-Medical Center
Division: Eligibility - MISP
Opening Date: 03/27/2026
Closing Date: 6/9/2026 11:59 PM Pacific


For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION
Applications will be reviewed in the order in which it was received
Riverside University Health System (RUHS) Medically Indigent Services Program (MISP) is currently recruiting to fill a Bilingual Eligibility Specialist Trainee/I/II. The incumbent will support the Medically Indigent Services Program in Moreno Valley and may travel to various locations throughout Riverside County.


The incumbent in this position will have experience with Medi-Cal eligibility in a hospital environment. The Bilingual Eligibility Specialist Trainee/I/II will be tasked with eligibility services for one or more public social service aids or medical assistance programs as well as review, evaluate, investigate, and justify eligibility determinations. Additionally, the incumbent will assist in community outreaches, welcome patients to the facility, verify medical insurance coverage, or assist in applying for medical coverage, as well as answer phone and email inquiries. Riverside University Health System (RUHS) Medically Indigent Services Program (MISP) desires candidates who have experience with bedside assisting, performing Intake worker duties, and data entry.


Bilingual Required - English/Spanish - Level I & II (speaking, reading & writing)
5/40 Schedule : Monday - Friday 8:00 am - 4:30 pm

Annual Salary Range
Eligibility Specialist Trainee - : $38,874 - $55,519

Eligibility Specialist I - : $47,008 - $61,847

Eligibility Specialist II - : $51,454 - $70,073

Positions in this series, under supervision, determine initial and continuing eligibility for one or more public social service aids or medical assistance programs in accordance with established procedures; to perform complex and specialized eligibility work such as quality control and quality assurance of previously processed aid applications or the review, evaluation, investigation, and justification of eligibility determinations that clients have appealed; to refer applicants and recipients who appear to be in need of social services to the appropriate staff members; and to perform other duties as required.

Meet the Team!
Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County.
Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county's only Pediatric Intensive Care Unit (PICU). If you're passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!
For more information about RUHS Medical Center, please visit
EXAMPLES OF ESSENTIAL DUTIES
• Initially participate in a training program consisting of formalized training and on-the-job training which would give instruction to learn the typical duties performed by the journey level classes.
• Interview applicants for and recipients of one or more aid categories to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Medically Indigent Services Program (M.I.S.P.) offices, clinics or in the hospitals.
• Obtain pertinent information concerning such items as income, other financial resources and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence or personal interviews.
• Determine eligibility in accordance with established procedures; record information for case records; interpret program regulations and other pertinent material to applicants, recipients and the general public.
• Compute amount of grant authorized and perform other similar required computations; may prepare and maintain other documents associated with the eligibility determining process.
• On the basis of observation, or of need expressed by applicant orally or in specified locations on the applications and declaration forms, refer all applicants and recipients who appear to need social services to designated staff members after completing the appropriate referral forms.

MINIMUM QUALIFICATIONS
Eligibility Specialist Trainee - to view the complete job classification.

Hourly Salary: $18.68 - $26.69

OPTION I: Experience: Two years of general or specialized office experience comparable to Riverside County's Office Assistant II or higher, or Departmental Supportive Services Aide classification.


OPTION II: Education: Completion of 60 semester/90 quarter units at a recognized college including at least 15 semester/18 quarter units in one or more of the following: social welfare, sociology, social/human services, other behavioral sciences, business/public administration.


OPTION III: Experience: Two years of experience involving responsibility for interviewing or decision-making in a clerical capacity or higher in a personnel office, employment, unemployment, disability insurance, workers; compensation, or social security offices, hospitals, physicians' offices, insurance firms, social service or similar agencies.

Eligibility Specialist I - to view the complete job classification.

Hourly Salary: $22.60 - $29.73

Education: Graduation from high school; possession of a certificate of proficiency issued by the California State Board of Education; or a GED diploma.


Experience: Successful completion of Riverside County Health Services Agency, Medically Indigent Services Program On-the-Job Training Program.

Eligibility Specialist II - to view the complete job classification.

Hourly Salary: $24.73 - $33.68

Education: Graduation from high school; possession of a certificate of proficiency issued by the California State Board of Education; or a GED diploma.
Experience : Twelve months of performing duties comparable to Riverside County Health Services agency's Eligibility Specialist I classification in the Medically Indigent Services Program.

Knowledge of : The goals of public social service agencies, hospitals and healthcare facilities; the basic laws, rules and regulations governing eligibility and grant determinations for public assistance programs; interviewing and recordkeeping techniques; problems requiring referral to the staff; standard office procedures and practices.


Ability to: Interview effectively in a variety of settings; accurately gather, record and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations governing eligibility determinations to applicants, recipients and general public; speak and write effectively; maintain accurate and systematic records; identify problems requiring referral to other Department staff.

Other Requirements

License/Certificate : Possession of a valid California Driver's License may be required.

Bilingual Testing

The Human Resources Department will coordinate a Bilingual (Spanish) Non-Proctored Assessment.
SUPPLEMENTAL INFORMATION
County of Riverside Human Resources Contact:

For more information regarding this position, please contact the recruiter, Jammie Smith, at or (951) 955-6965Please allow one-to-two business days for a response to general inquiries.
APPLICATION INFORMATION

Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at View email address on click.appcast.io or toll-free View phone number on click.appcast.io.
BENEFIT PROGRAM: UPE..
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

1. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
2. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
3. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at View phone number on click.appcast.io,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at View phone number on click.appcast.io to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:
Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits. The wage replacement rate, as defined by current law, is between 60-70% of wages earned during the SDI eligibility period. Benefits can be coordinated with other available leave balances to provide up to 100% of regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
01


Are you currently working on a contract assignment or through a registry agency at Riverside University Health System (RUHS)?If you answered "YES," you are required to inform the recruiter. Failure to disclose this information may affect your eligibility for employment.

• Yes
• No

02


What is your proficiency level in Spanish?

• I am not bilingual in Spanish
• I speak Spanish, but cannot read or write
• I can speak, read, and write in Spanish

03


If you meet the minimum requirements, you will need to pass a Spanish assessment (either proctored or unproctored) before proceeding with the screening process. I understand that I must meet these minimum requirements before moving forward in the screening process.

• Yes
• No

04


How many years of experience do you have performing duties related to bedside Intake in a hospital?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more

05


How many years of general or specialized office experience do you possess that is comparable to Riverside County's Office Assistant II or higher, or Departmental Supportive Services Aide classification?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more

06


How many years of experience involving responsibility for interviewing or decision-making in a clerical capacity or higher in a personnel office, employment, unemployment, disability insurance, workers; compensation, or social security offices, hospitals, physicians' offices, insurance firms, social service or similar do you possess?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more

07


How many years of experience do you have determining eligibility for the Medi-Cal program within a hospital or medical clinic/agency (excluding the Department of Public Social Services)?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more

08


How many years of experience do you have using EPIC Electronic Medical Records software?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more

09


How many years of experience do you have conducting in-person eligibility screenings for state or county programs, including MISP, Financial Assistance, and Charity Care?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more

10


Have you completed 60 semester/90 quarter units at a recognized college including at least 15 semester/18 quarter units in one or more of the following: social welfare, sociology, social/human services, other behavioral sciences, business/public administration? (Transcript(s) must be uploaded before applying.)

• Yes
• No

11


I acknowledge and agree to work the schedule from Monday to Friday, 8:00 am - 4:30pm?

• Yes
• No

Required Question