Scheduler Associate

Job Summary

At UK King's Daughters, we're not just a healthcare facility — we're a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We're more than just a place to work; we're a place to grow, thrive, and contribute to our community.

Responsible for scheduling all surgical procedures and collecting complete clinical and insurance coding information. Coordinates office and hospital-based medical procedures, tests, and imaging to maximize scheduling efficiency. Interfaces with vendor staff to ensure necessary equipment is available for all procedures. Ensures optimal utilization of resources and supports seamless surgical operations.

Essential Functions

• Completes accurate documentation of informed consent for procedures and surgeries.

• Provides detailed instructions to patients regarding test preparations, arrival times, and directions; addresses patient questions.

• Confirms patient insurance provider and secures or communicates the need for prior authorization.

• Reviews and verifies surgery schedules, ensuring correct patient, procedure, time, site, implants, and equipment per Universal Protocol.

• Communicates with hospital surgery schedulers and verifies alignment with office procedure schedules.

• Retrieves and analyzes special reports to support scheduling accuracy and decision-making.

• Responds to information requests from departments, administration, case management, and resolves scheduling conflicts through the office manager.

• Coordinates with surgeons, anesthesiology, nursing, and ancillary departments to facilitate surgical scheduling for all age groups.

• Verifies Pre-Admission Testing orders for accuracy, including patient details, procedure, laterality, equipment, codes, and physician signatures.

• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience

Experience Requirement

0-2 years of experience in a healthcare, clinical setting, or a relevant area

An equivalent combination of education and experience may be considered.

All experience must be paid and in the same related field.

Part-time and PRN experience will be prorated based on hours worked per week.

Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 4. Regular (> 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects weighing up to 50 pounds. Occasional job-related travel may also be required.

Additional Job Descriptions

N/A

Department: Pain and Spine Care

Shift: Day (United States of America)

Time Type: Full time

Address: 2201 Lexington Avenue

City, State: Ashland, Kentucky