PATIENT ACCOUNTS SPECIALIST

Patient Accounts Specialist

Fully Remote Sugar Land, TX 77479

Healix is the nation's leader in providing physician office-based infusion services. Focused on patient and physician peace of mind for 30 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

At Healix, we manage Office Infusion Centers on behalf of physicians, hospitals, and medical institutions, encouraging in-office treatment for optimal patient care. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our clients and their patients.

Studies show that the physician office infusion center setting provides significant site of care benefits for patients, communities, and payors, including superior clinical outcomes and lower cost of care. Overall patient satisfaction at Healix-managed infusion centers soars, with 98% of patients rating their care as "excellent." Our physician clients rely on Healix to handle all facets of infusion center operations, including drug purchasing, revenue cycle management, managed care programs, and clinical staffing. As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.

Essential duties and responsibilities:

• Responsible for resolving patient inquiries regarding financial balances in accordance with established policies and procedures.
• Responsible for setting up payment plans and processing credit card payments.
• Will keep accurate documentation of all patient related calls.
• Responsible for prompt review of patient balances and maintains accurate notes.
• Will maintain daily patient call report.
• Execute monthly A/R reviews to ensure accurate patient statements.
• Informs director of any unresolved issues.

Requirements:

• 1-2 years of medical experience
• Strong customer service skills
• Strong organizational skills
• Strong computer skills
• Ability to work in a team as well as independently