Service Advisor

Service Advisor As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-owned luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees.Employees work in a customer centric environment that offers amenities like:Crest Bistro with executive chef inspired menusCoffee barsGolf Putting GreensDog parkCustomer Technology AreasVehicle Technology ConsultantsAutomated drive-thru Car WashAvailable Benefits of Employment:Health CoverageDental CoverageVision CoverageGroup LifeShort / Long Term Disability401KPaid VacationVehicle Purchase ProgramResponsibilities:Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Follow up with customers on a daily basis and provide updates.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsures that the daily inventory of technicians' time is consistently sold to service customers.Check out customers upon service completion & Vehicle Pick UpQualifications:Previous Automotive Service Advisor experience requiredOrganized and friendly personalityTeam orientedDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearance.Clean driving recordWilling to submit to a pre-employment background check & drug screenWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.