Manager, Technical Support | Australia - Remote

Join Cohesity as a Manager of Customer Support, leading a team of skilled Site Reliability Engineers. Work closely with the Country Site Director and APJ counterparts to establish a world‑class global support model. Ideal for someone passionate about customer satisfaction, thriving in a fast‑paced environment, and making a significant impact. Responsibilities Supervise daily operations of customer service teams. Handle escalated issues and complaints. Create and maintain performance metrics. Conduct regular team meetings and coaching. Ensure adherence to company policies. Leverage AI tools to enhance productivity, streamline workflows, and support decision making. Qualifications Works on issues where analysis of situations or data requires an in‑depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans, and performance requirements. In‑depth knowledge of company products/services. Performance measurement and reporting. Strong leadership and decision‑making abilities. Employee scheduling and resource allocation. Compliance and regulatory knowledge. Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience. Benefits Healthcare coverage for you and your family Paid parental leave Flexible paid time off Additional company‑wide days off throughout the year A robust wellness program Continuous learning opportunities A competitive salary and additional benefits package Equal Employment Opportunity Statement Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, contact us at 1-855-9COHESITY or View email address on click.appcast.io for assistance. #J-18808-Ljbffr