EVOC Triage Engineer

Job Description Job Description Company Overview Kett Engineering is a 60-year-old company with over 28 years of experience in the automotive test industry. We support vehicle testing, development, personnel management, and staffing for leading automotive manufacturers and Tier-1 suppliers. Our dedicated team of professionals is committed to delivering exceptional customer service and quality in every project. Summary We are seeking a dedicated EVOC Triage Engineer to join our team in Palo Alto, CA. This is a critical, hands-on role responsible for rapidly triaging, tracking, and driving resolution of all fleet issues, playing a key part in accelerating our vehicle development and reliability growth. The role is part data analytics and part hands-on vehicle diagnostics. EVOC is an over the road mileage accumulation program that operate in multiple locations and weather conditions to capture issues before products go to market. You will personally diagnose vehicles onsite using CANalyzer and other CAN tools, and for high-priority issues you may be required to travel to remote locations on short notice. This requires a broad and deep understanding of all EV systems, including but not limited to Thermal, Charging, Propulsion, Chassis, and Body Controls. You will ensure all relevant data is captured and documented in tickets to enable fast, accurate root-cause analysis and resolution. You will be the central point of contact for our test drivers, technicians, and engineering teams to follow up on vehicle issues. Responsibilities · Manage Issue Triage & Tracking: Act as the first line of defense for new vehicle issues. Document, prioritize, and assign emerging problems using Jira (e.g., system-level tickets, root cause analysis requests). Analyze trends and escalate high volume and high severity issues. Investigate & Document: Collaborate with test drivers to gather detailed logs and qualitative feedback to strengthen issue reports. Ensure all diagnostic information is accurately captured and linked. Diagnose in vehicle or with dashboard data initial root cause of issues. Facilitate Failure Analysis: Create tickets for any hardware issues. Manage the logistics for failed components. You will be responsible for ensuring parts are correctly removed, documented, and routed to the appropriate engineering teams or suppliers for root cause analysis. Act as a Key Liaison: Serve as the primary communication bridge between test drivers, the workshop/tech team, and supporting engineering groups to ensure seamless information flow for rapid problem resolution. Maximize Fleet Uptime: Proactively manage and prioritize the fleet schedule to ensure continuous, efficient testing. Create, manage, and track workshop repair tickets from inception to closure. Coordinate Vehicle Updates: Oversee the deployment of Over-the-Air (OTA) software updates to the fleet. In some cases, manually flashing may be required to update the fleet or verify issue resolution. Qualifications Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Engineering, Automotive Technology, or a related technical field. Experience: A minimum of 5 years of hands-on experience in a fast-paced technical environment (automotive, aerospace, or a related hardware-testing field is strongly preferred). Technical Skills: High proficiency in Jira for ticket creation, workflow management, and reporting. Automotive Knowledge: Strong understanding of complex vehicle systems, diagnostics, and architecture. Specific experience with Electric Vehicles (EVs) is a major asset. No driving related suspensions or revocation of Driver License Must have a valid driver's license and/or Real ID or any other documentation to travel within the country. Will be subject to continuous Motor Vehicle Record (MVR) monitoring If you are passionate about advancing electric vehicle technology and thrive in a dynamic testing environment, we invite you to bring your expertise to Kett Engineering. Join us in shaping the future of automotive innovation—apply today to become part of our dedicated team. \nCompany Description Established in 1953, Kett Engineering is a leader in the Automotive Test and Personnel Services industry. Our goal is to provide our Automotive and OEM customers with superior service. The strength and success of Kett clearly comes from the people behind the organization. Our workforce is comprised of dedicated, talented and hard working individuals with years of industry experience. If you have an interest in automotive technology industry, a passion for excellence and a desire to exceed expectations then, we want you on are our team! Company Description Established in 1953, Kett Engineering is a leader in the Automotive Test and Personnel Services industry. Our goal is to provide our Automotive and OEM customers with superior service.\r\n\r\nThe strength and success of Kett clearly comes from the people behind the organization. Our workforce is comprised of dedicated, talented and hard working individuals with years of industry experience.\r\n\r\nIf you have an interest in automotive technology industry, a passion for excellence and a desire to exceed expectations then, we want you on are our team! Kett Engineering