Learner Resource Services Administrator

Make a Real Impact Every Day! At Lauren’s Institute for Education (L.I.F.E.), we believe in empowering individuals with developmental disabilities through education, support, and compassion. Why You’ll Love Working at L.I.F.E. Salary: $35,000 - $50,000 Dependent on experience Great Benefits Health, Dental, Vision Insurance Spring, Fall and Winter Paid breaks 12 Paid Holidays after 90 days PTO that grows with you: 2 weeks (3 after 2 years) Wellness Program: earn rewards + insurance discounts 401K + Roth plans with company match Partial Paid FMLA This equates to an added 20 - 25% in potential benefits for total compensation. Awesome Perks 5 free L.I.F.E. shirts to start, with seasonal restocks Monthly cupcakes, football treats, and staff celebrations Employee of the Month gift + parking spot Birthday gifts + recognition for service milestones Department budgets for staff-requested items Discounted degree options + in-house trainings Eligible for federal student loan forgiveness (L.I.F.E. is a 501(c)(3)) 10-acre facility with a thoughtfully designed and beautiful outdoor environment Key Responsibilities Serve as the primary point of contact for prospective learners, families, referral sources, and community partners throughout the intake and placement process. Coordinate learner inquiries, intake activities, funding verification, Academy placement assessments, and enrollment processes from initial contact through service initiation. Coordinate departmental assessments, orientations, and follow-up activities to facilitate timely learner onboarding and service implementation. Provide exceptional customer service by responding to inquiries, addressing questions and concerns, and maintaining ongoing communication with learners and their representatives. Coordinate new, modified, and ongoing learner service requests in accordance with organizational policies, procedures, and funding requirements. Manage learner intake documentation, waitlists, contact records, tour scheduling and facilitation, inquiry forms, and related tracking systems to ensure accurate and timely records. Respond to and coordinate Requests for Service, website inquiries, phone inquiries, emergency vendor requests, and referrals in a timely and professional manner. Coordinate Community Partnership orientations, required documentation, and communication between learners, providers, instructional staff, and organizational departments. Coordinate and attend new learner and ongoing quarterly ATC monitoring activities, including scheduling, database management, documentation, family and provider communication, and regulatory recordkeeping. Maintain accurate, confidential, and compliant learner records in accordance with organizational policies, funding requirements, and applicable regulatory standards. Maintain comprehensive knowledge of organizational programs, services, policies, procedures, and funding sources to accurately support learners, families, and referral partners. Collaborate with interdisciplinary teams to support efficient learner onboarding, service delivery, and continuity of care. Perform other duties as assigned. Minimum Qualifications Must be at least 18 years of age. Valid Level One Fingerprint Clearance Card (or the ability to obtain one) and a signed Criminal Record Disclosure Statement. Provide three (3) professional references (forms provided). Current CPR and First Aid certification (original certificates must be provided for copying and personnel file). Proof of training and demonstrated proficiency in Arizona Administrative Code (A.A.C.) Title 6, Chapter 6, Article 9. Minimum of two (2) years of experience working with individuals with developmental disabilities. Understanding of developmental milestones, social skill deficits, and maladaptive behaviors. Knowledge, skills, and experience necessary to successfully perform the essential functions of the position. Self-motivated with exceptional organizational and time management skills. Strong leadership abilities with experience training and supporting others. Strong problem-solving and project management skills with exceptional attention to detail. Goal-oriented with the ability to manage multiple priorities and meet deadlines. Ability to collaborate effectively with multiple departments to achieve organizational objectives. Demonstrated ability to learn quickly, take initiative, and work independently. Excellent verbal and written communication skills. Strong work ethic with a commitment to meeting the needs of L.I.F.E. learners and the organization. Experience with and knowledge of Arizona Department of Developmental Disabilities (DDD) services. Valid Arizona driver's license with the ability to travel as required for job responsibilities. Ability to assist with planning, coordinating, and supporting community outreach, learner engagement, and organizational events Preferred Qualifications Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines. Excellent verbal and written communication skills with the ability to communicate professionally with learners, families, staff, and leadership. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn additional software systems as needed. Strong attention to detail with the ability to maintain accurate records, documentation, and compliance requirements. Ability to adapt to changing priorities and provide flexible support across departments and programs. Professionalism, discretion, and exceptional customer service skills when interacting with learners, families, staff, and community partners. Strong critical thinking, problem-solving, and decision-making skills. Ability to collaborate effectively within interdisciplinary teams to support learner services and organizational operations. Experience coordinating multiple projects, schedules, or administrative processes in a fast-paced environment. Experience working within the Department of Developmental Disabilities (DDD), educational, healthcare, or human services environment Working together to empower people through extraordinary services for developmental disabilities. At Lauren’s Institute for Education, it is inherent in our purpose and mission to promote acceptance, equity, and inclusion, both with the community we serve and those we entrust that service to. These principles are at the forefront of our model and growth. We strive to create an environment and culture where everyone believes they have equal value, regardless of gender, sex, religion, age, orientation, culture, national origin, ability level, etc. We believe that by creating an environment where all people thrive, we will be able to create a more successful and diverse organization that best serves our community. We acknowledge the different biases that exist in our world and work to ensure that they do not hinder our impact. We, therefore, are committed to collecting data and evaluating procedures about the diversity of our staff and those we serve, to ensure there are not misaligned practices from our values, or if there are, to adjust to the best of our ability. Lauren’s Institute For Education (L.I.F.E.) is a non-profit organization serving people with disabilities in Gilbert, AZ in an all-inclusive transdisciplinary treatment center. #J-18808-Ljbffr Lauren's Institute for Education