Provider Services Specialist I

Job Description

Job Description

If you have a desire to serve the community by assisting with reimbursements for services to subsidized families, have caseload management experience, would enjoy educating child care providers on policies and procedures for participation on the Child Care Subsidy Program, and have strong accounting skills this may be the position you have been waiting for.

Who We Are:

Solano Family & Children’s Services creates connections for families and child care providers to support the healthy development of children for a thriving community.  We hire individuals who have a strong work ethic and are looking for a career that supports our mission and impact in Solano County.

General Description:

The Provider Services Specialist is responsible for processing provider reimbursements for services rendered to the Subsidy Program as well as educating participating child care providers on the program policies and regulations. 

Our Ideal Candidate:

The ideal candidate is proficient with a variety of responsibilities including experience providing good customer service as well as having at least two years office experience including working with computers.

Essential Function of the Job:

·         Process provider reimbursements up to 80% of a full payment caseload for all programs

·         Explain program policies and regulations to child care providers

·         Determine continuing eligibility for provider participation on the Subsidized Child Care Program

·         Generate required program documents

·         Maintain up to 50% of a full caseload of provider files

·         Set up and assist with provider orientations

Position Type: Full-Time

Days: Monday – Friday

Hours: 8:30 AM – 5:30 PM - Occ Eves/Weekends

Open To: Internal/External

Department: Subsidy

Reports to: Subsidy Supervisor

Management: No

Position Status: Non-exempt

Pay Scale: Starting Pay: $27.24 Hourly - Top of Pay Scale: $34.96

Benefits:

• 403(b)/Agency Match
• Aflac
• Dental
• EAP
• FMLA/CFRA/PDL
• FSA (Med/Dep)
• Life/ADD
• LTD
• Medical
• Paid Vacation, Sick, Mental Health Days
• SDI/PFL
• Vision

Date Updated:

8/31/2026

Required Skills & Abilities:

·         Knowledge of, and ability to use computers for client data, word processing and calendar of events

·         Strong communication (verbal & written), organization, and customer service skills required

·         Ability to work as a part of a team, which includes flexibility regarding job duties to meet agency and program needs

·         Ability and willingness to travel throughout California to attend conferences, workshops, trainings and community meetings

Education & Experience Required:

·         Excellent math skills are mandatory

·         Experience providing good customer service to the public required

·         Strong accounting experience preferred

·         Minimum of two years office experience including working with computers is preferred

·         OR equivalent combination of education and experience

Supervisory Responsibilities:

·      This position does not require supervisory responsibilities.

Travel Requirements:

·      Must be able to travel as needed.

Physical Demands:

·      While performing the duties of this job, the employee is regularly required to talk and hear.  Good vision is imperative.  The employee is frequently required to stand; walk; sit; reach; push; and pull.  Manual dexterity and keyboarding are also required.  The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl.  The employee must lift and/or move 10 lbs.

Safety & Risk Management Responsibilities:

·      Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

Work Environment:

·      The noise level in the work environment is usually moderate. Temperature-controlled office environment.

What Else You Should Know:

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Background check required after offer of position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies and Functional Areas

Job Knowledge – Understands job functions, requirements, tools, and processes associated with this position.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and offers alternative solutions.

Process Improvement – Improves existing processes to either increase productivity, quality, or customer satisfaction.

Productivity – Demonstrates a consistently high level of contribution in completeness and volume of work.  Utilizes time so that little is lost in unproductive or marginally productive activities.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Initiative
– Volunteers readily; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help to meet the needs of the business or customers/clients or vendors.

Dependability – Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to additional hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person(s) with an alternate plan in a timely manner.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.  Completes tasks accurately and on time.  Maintains and contributes to a neat, organized work environment.

Adaptability – Easily adapts to changes in the workplace, requirements, schedule, and priorities; able to deal with frequent change, delays, or unexpected events. Manages competing demands.  Changes approach or method to best fit the situation.

Communication – Listens and gets clarification; responds well to questions; speaks clearly and persuasively in positive or negative situations.  Writes clearly and informatively.  Able to read and interpret written information.

Presentations – Provides quality, clear and effective presentations.

Teamwork – Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; shares expertise with others.

Interpersonal Skills – Works well with others, respects others and has the respect of others. Maintains confidentiality; listens to others without interrupting; remains open to others' ideas and tries new things.  Interacts professionally with others and respects authority.

Ethics – Treats people with respect; inspires the trust of others; works with integrity and ethically upholds agency values.

Safety and Security – Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment.  Observes and practices safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions.  Uses equipment and materials properly.

An Equal Employment Opportunity Employer M/F/B/D/V