Hotel Front Desk Clerk

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$17 hourly

Responsibilities:

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Field customer complaints when necessary

Qualifications:

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school graduate, GED recipient, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

About Company

SpringHill Suites Minneapolis-St. Paul Airport/Eagan

Refresh at SpringHill Suites Minneapolis-St. Paul Airport/Eagan. Our Eagan, MN hotel offers little extras that add up to an exceptional stay. Our location near Minneapolis-St. Paul Airport also makes our suites a convenient choice for your Minneapolis group stay. Whether you're in town for business or pleasure, enjoy it at SpringHill Suites Minneapolis-St. Paul Airport/Eagan.

TownePlace Suites Minneapolis-St. Paul Airport/Eagan

Get comfortable at TownePlace Suites Minneapolis-St. Paul Airport/Eagan. Our Eagan, MN extended-stay hotel offers all the comforts you need to maintain your routine during travel. . During your stay, enjoy easy access to attractions near our hotel near the Minnesota Zoo, such as Cascade Bay Waterpark and Twin Cities Premium Outlets. Our convenient location, just 7 miles from MSP Airport with free shuttle service, also makes our Eagan hotel a great choice for your upcoming Minneapolis group stay.