Mortgage Team Manager

Job Description

Job Description

Job Summary
The Mortgage Team Manager serves as the operational leader of The Bedell Team, owning the loan pipeline and ensuring all files move efficiently from application to closing. This role is responsible for keeping the team on track, holding MLOs accountable, and proactively resolving issues—allowing the Team Lead/Rainmaker to focus 95%+ on business development.

You’ll act as the first point of escalation , identifying stalled files, stepping in to fix issues, and coordinating directly with operations before escalating further.

Key Responsibilities

• Own and manage the loan pipeline , ensuring all files are progressing on time
• Identify and resolve bottlenecks—step into files and work with ops to move loans forward
• Act as the first level of escalation for pipeline and team-related issues
• Hold MLOs accountable for tasks, timelines, and process adherence
• Serve as liaison between sales and operations (processing, underwriting, closing)
• Monitor and manage rate locks, expirations, and extensions
• Ensure compliance with all regulatory and investor guidelines (TRID, RESPA, etc.)
• Maintain accurate pipeline reporting and provide updates to leadership
• Improve workflows and drive operational efficiency
• Oversee team scheduling and timecards

Key Qualifications

• Strong mortgage operations and pipeline management experience
• Proven ability to troubleshoot files and drive loans to closing
• Experienced enough to independently resolve issues and lead as the first escalation point
• Highly organized, detail-oriented, and deadline-driven
• Strong communication and team leadership skills
• NMLS license preferred ; if not currently licensed, must have the ability to obtain one
• Ideal candidate has a strong background in mortgage operations or mortgage origination

Work Environment

• Fully in-office: 11215 N. Community House Rd., Suite 700, Charlotte, NC 28277
• Monday–Friday, 8:30 AM – 5:00 PM
• Additional availability as needed

Core Values – Acrisure Mortgage & The Bedell Team

We’re looking for someone who embodies:

• Competitive Drive – Takes ownership and delivers results
• Growth-Oriented Mindset – Continuously improves processes and performance
• Team First Mentality – Holds the team accountable while supporting success
• Relationship Focused – Builds strong internal and external partnerships
• Reliability (“Show Up”) – Consistent, dependable, and accountable

Acrisure Mortgage is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Applicants must complete all interviews without the use of AI or automated tools.