Smartsheet Administrator

Full-time

ComTec Information Systems (IT)

Newark, NJ

Title: Smartsheet Administrator

Location: Newark NJ. Hybrid (3 days a week onsite.)

Duration: Fulltime with ComTec

RESPONSIBILITIES

Solution Administration and Configuration

• Configure and maintain Smartsheet solutions supporting business and IT processes.

• Develop and maintain sheets, reports, dashboards, forms, templates, workflows, and automated notifications.

• Troubleshoot formulas, cross-sheet references, automation workflows, permissions, and reporting issues.

• Support standardized solution templates and reusable components.

• Partner with teams to translate requirements into scalable Smartsheet solutions.

• Review proposed Smartsheet solutions to ensure they follow platform architecture and governance standards.

User Support and Incident Management

• Provide Tier 2/Tier 3 support for Smartsheet-related incidents and service requests.

• Diagnose and resolve issues involving access, permissions, automation, formulas, reports, dashboards, integrations, and platform functionality.

• Escalate product defects and complex technical issues to Smartsheet Support when required.

• Document known issues, troubleshooting procedures, and platform support processes.

• Participate in incident, problem, and change-management processes.

Platform Monitoring and Release Management and Platform Admin

• Monitor Smartsheet service health, administrative alerts, and platform changes.

• Review Smartsheet product releases and assess their impact on the organization.

• Coordinate testing and communication of significant new functionality or platform changes.

• Maintain documentation for platform configurations, integrations, standards, and administrative procedures.

• Participate in change-management processes for production Smartsheet solutions.

REQUIRED SKILLS

• 5+ years of experience as Smartsheet Administrator.

• Experience in Configuring Smartsheet and supporting business and IT processes.

• Experience in Developing sheets, reports, dashboards, forms, templates, workflows, and automated notifications.

• Experience in Troubleshooting formulas, cross-sheet references, automation workflows, permissions, and reporting issues.

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Vacancy posted 1 day ago

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